Assistant Manager — Lead Operations & Team Excellence

Guzman Y Gomez; Adelaide; On-site; AUD 52,000 - 76,000; Full time

Job summary

OTR Group operates a Guzman Y Gomez restaurant in Old Noarlunga, SA, seeking an enthusiastic Assistant Manager to support the Store Manager, drive performance, and deliver exceptional customer experiences in a fast-paced setting.

You will lead a diverse team, manage shifts, oversee cash handling, and ensure policy compliance while fostering an inclusive, high-performing work environment. This role offers growth as responsibilities expand.

Qualifications

• High school diploma or equivalent.
• 2–3 years of supervisory or team lead experience in retail, hospitality, or service management.
• Proven ability to manage and motivate diverse teams in a fast-paced environment.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficiency with POS systems and basic computer literacy.
• Solid understanding of inventory management and stock control procedures.
• Demonstrated time management and organizational abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Valid driver's license preferred.

Responsibilities

• Lead, mentor, and support a diverse team, fostering a collaborative and inclusive workplace culture.
• Assist in scheduling staff shifts, ensuring adequate coverage and optimal workforce planning.
• Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling.
• Maintain accurate financial records and reconcile cash registers, demonstrating analytical attention to detail.
• Deliver outstanding customer service and resolve customer concerns with empathy and professionalism.
• Monitor sales performance and implement strategies to achieve store targets and goals.
• Train and onboard new team members, ensuring they understand company policies and procedures.
• Manage inventory levels, conduct stock counts, and coordinate with suppliers to maintain stock availability.
• Ensure health, safety, and company policies throughout all store operations.
• Analyze performance metrics and provide transparent feedback to team members during performance reviews.
• Support promotional activities and merchandising initiatives to enhance the customer experience.
• Communicate effectively with the Store Manager and other departments to ensure seamless operations.
• Demonstrate resilience and decisiveness when addressing operational challenges and unexpected situations.

Skills

Leadership

Team management

Problem solving

Decision making

Financial acumen

Cash handling

Analytical thinking

Attention to detail

Adaptability

Resilience

Inclusive culture

Education

High school diploma

Tools

POS systems

Inventory software

Job description

OTR Group operates a Guzman Y Gomez restaurant in Old Noarlunga, SA, seeking an enthusiastic Assistant Manager to support the Store Manager, drive performance, and deliver exceptional customer experiences in a fast-paced setting.

You will lead a diverse team, manage shifts, oversee cash handling, and ensure policy compliance while fostering an inclusive, high-performing work environment. This role offers growth as responsibilities expand.