Assistant Manager – Team Leader, Service & Operations

Guzman y Gomez; South Australia; On-site; AUD 52,000 - 68,000; Full time

Job summary

Guzman y Gomez Mexican Kitchen in Old Noarlunga, SA, is seeking an enthusiastic Assistant Manager to support the Store Manager and lead a diverse team in a fast-paced retail/hospitality setting. You will drive daily operations, maintain stock levels, and ensure outstanding customer experiences.

The role focuses on mentoring staff, optimizing scheduling, and achieving sales targets, while upholding health and safety standards and company policies. Flexible hours may be required.

Qualifications

• High school diploma or equivalent.
• 2–3 years of supervisory or team‑lead experience in retail, hospitality, or service management.
• Proven ability to manage and motivate diverse teams in a fast‑paced environment.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficiency with Point of Sale (POS) systems and basic computer literacy.
• Solid understanding of inventory management and stock control procedures.
• Demonstrated time management and organizational abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid driver’s license (preferred).

Responsibilities

• Lead, mentor, and support a diverse team of staff, fostering an inclusive workplace culture.
• Assist in scheduling staff shifts, ensuring adequate coverage and optimal workforce planning.
• Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling.
• Maintain accurate financial records and reconcile cash registers, demonstrating analytical attention to detail.
• Deliver outstanding customer service and resolve customer concerns with empathy and professionalism.
• Monitor sales performance and implement strategies to achieve store targets and goals.
• Train and onboard new team members, ensuring they understand company policies and procedures.
• Manage inventory levels, conduct stock counts, and coordinate with suppliers to maintain optimal stock availability.
• Ensure compliance with health, safety, and company policies throughout all store operations.
• Analyze performance metrics and provide transparent feedback to team members during performance reviews.
• Support promotional activities and merchandising initiatives to enhance the customer experience.
• Communicate effectively with the Store Manager and other departments to ensure seamless operations.
• Demonstrate resilience and decisiveness when addressing operational challenges and unexpected situations.

Skills

Leadership

Team management

Customer service

Communication

POS systems

Inventory management

Time management

Adaptability

Problem-solving

Education

High school diploma or equivalent

Tools

POS software

Job description

Guzman y Gomez Mexican Kitchen in Old Noarlunga, SA, is seeking an enthusiastic Assistant Manager to support the Store Manager and lead a diverse team in a fast-paced retail/hospitality setting. You will drive daily operations, maintain stock levels, and ensure outstanding customer experiences.

The role focuses on mentoring staff, optimizing scheduling, and achieving sales targets, while upholding health and safety standards and company policies. Flexible hours may be required.