Assistant Manager - Lead Guest Experiences & Growth

Redcape Hotel Group; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

40% off food and beverages

10% off bottle shop purchases across R

Structured onboarding and leadership发展

Job summary

Shamrock Hotel Motel in Mackay, part of Redcape Hotel Group, seeks an Assistant Manager to drive guest experiences across a busy regional pub. You’ll be supported by an experienced leadership team, with onboarding and structured training across Redcape’s systems.

You’ll lead a venue with a bistro, sports bar, gaming room and on-site accommodation, developing your management skills and contributing to ongoing improvements.

Qualifications

• Experienced supervisor ready to step up or manager ready for next move.
• RSA and RSG current; RMLV and Approved Manager licence preferred, or willingness to obtain.

Responsibilities

• Lead your team to create guest experiences with warm welcomes and attention to detail.
• Maintain high standards of cleanliness and presentation.
• Coach and support your team to build confidence and performance.
• Handle cash, reconcile and prepare daily reports accurately.
• Take Manager on Duty responsibilities including opening/closing and shift decisions.
• Uphold responsible service, gaming and workplace safety standards.

Skills

Leadership

Hospitality

Team management

Customer service

Job description

Shamrock Hotel Motel in Mackay, part of Redcape Hotel Group, seeks an Assistant Manager to drive guest experiences across a busy regional pub. You’ll be supported by an experienced leadership team, with onboarding and structured training across Redcape’s systems.

You’ll lead a venue with a bistro, sports bar, gaming room and on-site accommodation, developing your management skills and contributing to ongoing improvements.