Assistant Manager - Horse & Jockey Hotel

ALH Hotels; Southern Downs Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Wellbeing support

Job summary

ALH Hotels’ Horse & Jockey Hotel in Queensland seeks an Assistant Manager who thrives in a busy hospitality setting. This hands-on role focuses on leading a dynamic team, delivering great guest experiences, and ensuring smooth operations across the bar, bistro and gaming areas.

You’ll work with fellow venue leaders to run peak shifts, mentor staff, and coordinate cross-department activities while maintaining safety and a vibrant atmosphere for locals and visitors alike.

Qualifications

• Hands-on management experience in bar, bistro or gaming room environments.
• Capable of leading a team and coordinating cross-department operations.
• Strong customer service focus and guest experience mindset.

Responsibilities

• Lead peak shifts and mentor hospitality crew on the floor.
• Partner with venue leaders to run operations safely and with a great vibe.
• Resolve hiccups promptly to maintain smooth service and energy.

Skills

People leadership

Operations coordination

Customer service

Education

RSA/RSG Licence

Job description

About The Role

Assistant Manager | Horse & Jockey Hotel

If you are a hands-on manager who thrives in the center of the action, the Horse & Jockey Hotel offers a dynamic, high-tempo stage for your leadership skills. From busy weekend family dining and major live sports broadcasts to high-touch service in our gaming lounge, no two days here are ever the same.

You won’t be working in isolation, our venue is powered by a collaborative group of Assistant Managers working together on the floor. You’ll partner directly with fellow venue leaders to run peak shifts, mentor our energetic hospitality crew, coordinate cross-departmental operations, and deliver an outstanding experience for our regular guests and local community.

A Day In The Life Of An Assistant Manager

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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