Assistant Manager - George Street

Foot Locker; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Foot Locker in Sydney is seeking a proactive Store Manager to lead the team in delivering outstanding in-store Customer Experience, coaching staff, managing store operations, training, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties to drive sales and maximize profits for the store.

You will foster a positive, inclusive environment, ensure product knowledge, and partner with sales associates and leadership to meet targets and

Qualifications

• Demonstrated leadership in a customer-facing role
• Ability to coach and motivate a team for sales excellence
• Knowledge of omni-channel retail concepts and customer experience

Responsibilities

• Coaching and motivating the team to drive sales and deliver exceptional service
• Maintaining high product knowledge and collaborating with colleagues to provide excellent sales service
• Meeting sales, customer experience, merchandising, and operational standards
• Acting as a liaison between customers, sales associates and store leadership
• Learning and sharing product trends to meet customer needs
• Keeping up-to-date with product knowledge and trends
• Contributing to a positive and inclusive work environment

Skills

Leadership

Customer service

Sales skills

Communication

Team coaching

Adaptability

Integrity

Time management

Problem solving

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays