Assistant Manager - Parramatta

Foot Locker; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Foot Locker is seeking a Store Leader in Sydney to drive exceptional customer service, manage store operations, training, and team performance in a fast-paced retail environment.

You will coach staff, ensure product knowledge, and deliver merchandising and sales targets while fostering a positive, inclusive atmosphere across shifts.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• Confident engaging customers for an elevated experience.
• Motivated by achieving strong sales results and customer satisfaction.
• Resourceful in adapting to changing omni-channel retail demands.
• Proactive in completing tasks with minimal supervision.
• Strong numerical and analytical skills for decisions and financials.
• High ethics, integrity, and trust.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coach and motivate the team to drive sales and deliver exceptional customer service.
• Be knowledgeable about products to support customers and collaborate with colleagues.
• Deliver sales targets, customer experience, merchandising, and operational standards.
• Act as a liaison between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to match customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Foster a positive and inclusive work environment.

Skills

Leadership

Customer engagement

Sales driving

Team coaching

Omni-channel awareness

Education

Experience in retail environment

Job description

Job Description

Overview

You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer's needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays