Assistant Manager - Pitt Street

Foot Locker; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Foot Locker in Sydney seeks a motivated team lead to assume managerial duties in the absence of the Store Manager. You will coach and develop your team, drive sales, optimize store operations, training, and asset protection to deliver a great in-store Customer Experience.

You will act as a bridge between customers, sales associates and store leadership, ensuring product knowledge and brand standards are upheld.

Qualifications

• At least 1 year of leadership or supervisory experience in a customer-facing sales role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to analyse sales data and support profit goals.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coach and motivate a sales team to deliver exceptional customer service.
• Ensure store operations and merchandising meet brand standards.
• Protect assets and maintain loss-prevention procedures.
• Collaborate with store leadership to drive store performance.

Skills

Leadership

Customer service

Sales driven

Communication

Problem solving

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays