Assistant Manager - Austral Hotel

Endeavour Group Careers; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Group network discounts

Wellbeing support / EAP

Job summary

Austral Hotel in Mackay invites a driven Assistant Manager to lead a busy floor across bistro, gaming, and retail spaces. You’ll drive guest service, mentor a multi-department team, and partner with the Publican to maintain a safe, vibrant pub environment.

This hands-on role requires supervising, holding RSA/RSG, RMLV, and Approved Managers Licence, plus the ability to perform physical tasks. If you know regional pub culture and excel under pressure, join ALH Hotels via Endeavour Group network.

Qualifications

• Must have hands-on hospitality leadership experience in bar, bistro or gaming room environments.
• Ability to supervise and train multi-department teams.
• RSA/RSG, RMLV and Approved Managers Licence are required by state rules.

Responsibilities

• Get to know locals and build rapport with regulars and staff.
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe.
• Lead a team of hospitality staff and learn the ropes of being a Publican.
• Handle hiccups and prevent issues before they escalate.
• Bring energy, service, and smiles on every shift.

Skills

Leadership

Customer service

Team supervision

People skills

Education

RSA/RSG license

RMLV

Approved Managers Licence

Job description

Are you a hospitality professional ready to run the floor at one of Mackay's most vibrant suburban pubs? The Austral Hotel is looking for a driven, floor-focused Assistant Manager who loves classic regional pub culture, thrives in a fast-paced environment, and knows how to keep a multi-department venue firing on all cylinders!

\"The Austral\" is a buzzing local centerpiece . Whether you're steering a busy lunch or dinner rush in the bistro, orchestrating a high-tempo sports trade during major live games, or managing operations across our gaming floor and retail spaces, this role demands a leader with sharp operational instincts who loves being right in the heart of the action. We need someone who can maintain gold-standard venue presentation, build strong connections with our loyal regulars, and deliver warm, authentic hospitality on every shift.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.