Assistant Manager / 2IC

Ozdesign; Melbourne; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Competitive incentive program

Staff discounts

Training and development

Job summary

OZ Design Springvale is seeking an Assistant Store Manager / 2IC to lead the Springvale team, support the Store Manager, and deliver outstanding customer experiences on a busy flagship floor.

You will coach staff, drive sales, maintain visual merchandising standards, and oversee day-to-day operations, stepping in as Manager on Duty when required. This role offers leadership growth within a family-owned Australian business and a clear path toward running your own store.

Qualifications

• Retail leadership experience required.
• Strong track record in sales and customer service.
• Ability to coach, support and motivate others.
• Hands-on leadership style with selling alongside the team.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead, motivate and support a small but high-performing sales team.
• Deliver exceptional customer experiences.
• Coach team members to improve confidence, product knowledge and sales performance.
• Drive sales and help the store achieve targets and KPIs.
• Maintain high standards of presentation and visual merchandising.
• Support the Store Manager with daily operations and team development.
• Take ownership of the store when acting as Manager on Duty.
• Build a positive team culture and uphold flagship store standards.

Skills

Retail leadership

Sales & service

Coaching

Team motivation

Communication

Job description

Assistant Store Manager / 2IC - Springvale, VIC
Take the Next Step at Our Flagship Springvale Store

For more than 45 years, OZ Design has been helping Australians create homes they love with beautiful furniture and homewares.

We're a proudly Australian, second-generation family-owned business, and we're looking for an experienced and motivated Assistant Store Manager / 2IC to join the team at our flagship Springvale store.

This is your opportunity to take on a key leadership role in an established store, support a passionate team and help drive the continued success of one of our most important locations.

About the Role

Working closely with the Store Manager, you'll help lead the Springvale team and create an outstanding experience for every customer who walks through our doors.

You'll be hands-on across all areas of the business - selling, coaching, merchandising, customer service and day-to-day store operations, while stepping up to lead the store when the Store Manager is away.

You'll help:

• Lead, motivate and support a small but high-performing sales team
• Deliver exceptional customer experiences
• Coach team members to improve their confidence, product knowledge and sales performance
• Drive sales and help the store achieve its targets and KPIs
• Maintain high standards of presentation and visual merchandising
• Support the Store Manager with daily operations and team development
• Take ownership of the store when acting as Manager on Duty
• Build on a positive team culture and uphold the standards of our flagship Springvale store

For someone looking to continue developing their retail leadership career, this is an exciting opportunity to take on genuine responsibility while working alongside an experienced Store Manager.

What's in it for you?

Make Your Mark at Our Flagship Store

Join our established Springvale store and play an active role in its continued success.

You'll have the opportunity to influence results, develop your team's capabilities and help deliver the customer experience and presentation standards that make a flagship store stand out.

Take Your Career to the Next Level

We believe some of the best business leaders are developed on the shop floor.

Many members of our senior leadership team began their careers working in stores, and we strongly believe in developing and promoting talented people from within.

For the right person, an Assistant Store Manager position can be an important stepping stone towards running your own store and progressing further within OZ Design.

Be Part of a Family-Owned Australian Business

We're not just another furniture retailer.

As a second‑generation, family‑run Australian business, our family values remain at the heart of how we operate. Our owners and senior leaders remain actively involved in the business, meaning great performance and hard work are noticed.

Sell Products You Can Be Proud Of

With a strong focus on quality furniture, sustainable materials and an extensive range of Australian‑made products, you can feel proud of the products and brand you represent.

Be Rewarded for Your Performance

In addition to your salary package, we offer a competitive sales incentive program, store performance rewards and generous staff discounts.

• competitive sales incentive program
• store performance rewards
• generous staff discounts

Our sales incentives are for real.

There is no minimum sales target before you begin earning and no ceiling on what you can achieve. Outstanding individual performance is genuinely rewarded.

Who Are We Looking For?

You'll be someone who enjoys working with people, loves delivering great customer experiences and is ready to take on a leadership role within a growing business.

You'll ideally have:

• Previous retail leadership, supervisor, senior sales or 2IC experience
• A strong track record in sales and customer service
• The confidence to coach, support and motivate others
• A hands‑on leadership style, where you'll thrive selling alongside your team
• Excellent communication and relationship‑building skills
• Strong organisation and problem‑solving abilities
• The confidence to take responsibility for the store when required
• A positive attitude and genuine desire to see your team succeed

Furniture experience is not required. We provide comprehensive in‑person and online training, giving you the product knowledge, systems and support you need to succeed.

Ready to Take the Next Step?

If you're ready to build on your retail experience, support a team and make your mark at our flagship store, we'd love to hear from you.

Join OZ Design Springvale and take the next step in your leadership career.