Seasonal Jewelry Sales Associate – Melbourne

Apm; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Be Fairly Compensated: Commission and.

Be Part of Something Special: Family‑m

Be Proud of Where You Work: Australian

Job summary

OZ Design is a wholly Australian, family‑owned lifestyle brand with 40 stores and a 45‑year legacy of quality, style, and service.

If you’re ready to take the next step in your retail career and join a leading brand dedicated to its people, then we want to hear from you!

Qualifications

• Bachelor’s degree in business, administration, or a related field highly regarded.
• 2–4 years of experience in customer service, answering inbound calls and making outbound calls.
• Automotive experience within aftersales customer facing capacity is preferable.
• Strong communication skills, both written and verbal.
• Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint.
• Excellent customer service and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Patience and empathy when dealing with customers.
• Ability to work in a team and collaborate with other departments.
• Ability to handle high-stress situations with composure.

Responsibilities

• Manage all inbound day to day customer contacts from all customer points of entry (phone call, email, various social and multimedia).
• Ensure the highest levels of customer satisfaction and customer service by improving processes and promoting Customer Care standards within the dealership.
• Manage customer expectations and entitlements for major concerns under Australian Consumer Law (ACL).
• Manage VOR customer loan vehicles within their region.
• Identify and resolve customer problems or concerns in a timely and efficient manner, ensuring a high level of customer satisfaction.
• Liaise with dealerships and internal departments (e.g. sales, service, technical teams) to expedite resolutions.
• Document all customer interactions accurately in the CRM system.
• Use customer feedback to identify trends and improvement opportunities.
• Work with cross-functional teams to improve customer touchpoints.

Skills

Customer service

Communication

Teamwork

Problem solving

Empathy

Stress management

Education

Bachelor’s degree in business administration

Tools

Salesforce

MS Office

Teams

Excel

PowerPoint

Job description

We are currently searching for an experienced Part‑Time Sales Associate with a passion for furniture & homewares, who enjoys building relationships with their customers and working in a small, dynamic team.

In this role, your day to day tasks will involve providing excellent customer service, completing administration tasks, and assisting customers and staff with stock movements.

What's in it for you?

• Be Fairly Compensated: Industry leading commission and high performance bonuses are paid in addition to your hourly rate. Be truly compensated for your outstanding results.
• Take Your Career to the Next Level: There is no better way to understand the operations of a business than to work in retail. Our most senior management team have all started their careers in stores.
• Be Part of Something Special: As a second‑generation, family‑run business, we keep our family values at the heart of our operations. With family members actively involved on the front lines, your hard work and results will be immediately recognised and rewarded.
• Be Proud of Where You Work: By only using sustainable materials in our manufacturing processes, and offering many Australian‑Made ranges in store, you can feel proud that your workplace is doing their best for the local economy and the environment.

Sound like this may be the role for you? Here's what we're looking for:

• Availability to work one weekend day per week.
• A degree of physical fitness to assist in stock movement.
• A proven track record of success in your previous roles.
• Ability to quickly build relationships with customers and staff.

About Us

OZ Design is a wholly Australian, family‑owned lifestyle brand with 40 stores and a 45‑year legacy of quality, style, and service.

If you’re ready to take the next step in your retail career and join a leading brand dedicated to its people, then we want to hear from you!

Key Responsibilities

• Manage all inbound day to day customer contacts from all customer points of entry (phone call, email, various social and multimedia).
• Ensure the highest levels of customer satisfaction and customer service by improving processes and promoting Customer Care standards within the dealership.
• Manage customer expectations and entitlements for major concerns under Australian Consumer Law (ACL).
• Manage VOR customer loan vehicles within their region.
• Identify and resolve customer problems or concerns in a timely and efficient manner, ensuring a high level of customer satisfaction.
• Liaise with dealerships and internal departments (e.g. sales, service, technical teams) to expedite resolutions.
• Document all customer interactions accurately in the CRM system.
• Use customer feedback to identify trends and improvement opportunities.
• Work with cross‑functional teams to improve customer touchpoints.

Skills and Experience

• Bachelor’s degree in business, administration, or a related field highly regarded.
• 2–4 years of experience in customer service, answering inbound calls and making outbound calls.
• Automotive experience within aftersales customer facing capacity is preferable.
• Strong communication skills, both written and verbal.
• Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint.
• Excellent customer service and interpersonal skills.
• Problem‑solving and critical thinking abilities.
• Patience and empathy when dealing with customers.
• Ability to work in a team and collaborate with other departments.
• Ability to handle high‑stress situations with composure.

Benefits

• Be part of a high‑growth automotive brand with big ambitions in ANZ.
• Work in a role with real ownership, influence and visibility.
• A culture driven by innovation, collaboration, and success.
• Access to 24/7 EAP services for you and your family.
• 12 weeks paid parental leave for primary caregivers and 6 weeks for secondary caregivers.
• Access to a family vehicle lease program.

Application Process

To apply, please submit your application through the company’s careers portal. Ensure you include a resume and a cover letter outlining your relevant experience and why you would be a good fit for this role.

We consider all applicants and will contact shortlisted candidates for further assessment.