Assistant Manager

Saldom PTY LTD; Brisbane; On-site; AUD 42,000 - 54,000; Part time

Job summary

Shapland Swim Schools Everton Park is seeking an Assistant Manager to support the day-to-day operations of our learn-to-swim centre. This hands-on role suits someone who enjoys working with children, families and a small team, and who isn’t afraid to jump in, solve problems and keep things running smoothly.

The position is 25–30 hours per week with genuine potential to grow into full-time management, taking on increasing responsibility across operations, staffing, enrolments and customer service.

Qualifications

• Experience as swim teacher or team leader, plus customer‑focussed approach.
• Management experience is helpful but the right attitude and reliability matter.
• Willingness to learn and contribute to a positive team culture.

Responsibilities

• Oversee daily operations of the learn-to-swim centre.
• Coordinate staff coverage and handle unexpected absences.
• Communicate professionally with parents and families.
• Support enrolments and help families find suitable lesson times.
• Assist with student progression and ensure consistent certificates/levels.
• Maintain accurate class rosters and student information.
• Support centre presentation, safety and facility operations.
• Step into swimming lessons when needed.
• Help foster a positive, professional team culture.
• Take responsibility for the centre when the Manager is unavailable.

Skills

Leadership

Customer service

Organisation

Problem solving

Job description

Shapland Swim Schools | Everton Park
25–30 hours per week | Grow into a full‑time role

Are you an experienced swim teacher, team leader or customer-focused professional ready to take the next step into management?

We’re looking for a reliable, proactive and people-focused Assistant Manager to help support the day‑to‑day operations of our learn‑to‑swim centre.

This is a hands‑on role for someone who genuinely enjoys working with children, families and a team — and who isn’t afraid to jump in, solve problems and help keep things running smoothly.

The position will initially be 25–30 hours per week, with genuine potential for the right candidate to grow into a full‑time management role with increased responsibility across the day‑to‑day operation of the centre.

About the Role

Working closely with the Pool Manager, you’ll help oversee the daily operation of the swim school and support both our instructors and families.

Your responsibilities will include:

• Supporting the day‑to‑day running of the swim school
• Helping coordinate staff coverage and responding to unexpected absences
• Communicating professionally with parents and families
• Responding to enquiries, bookings and general customer service
• Supporting enrolments and helping families find suitable lesson times
• Assisting with student progression and ensuring certificates and levels are being assessed consistently
• Helping maintain accurate class rosters and student information
• Supporting centre presentation, safety and general facility operations
• Assisting with pool testing and operational checks where required
• Stepping into swimming lessons when needed
• Helping create a positive, professional and supportive team culture
• Taking responsibility for the centre when the Manager is unavailable

What We’re Looking For

We’re looking for someone who is:

• Reliable and highly organised
• Confident communicating with parents, children and staff
• Comfortable taking initiative and making decisions
• Calm under pressure and able to problem‑solve
• Professional, approachable and friendly
• Comfortable giving and receiving constructive feedback
• Able to balance customer service with maintaining clear expectations
• Genuinely invested in helping children progress

Previous experience in swim teaching, aquatic supervision, team leadership, education, childcare, sport or customer service would be highly regarded.

Management experience is helpful, but the right attitude, reliability and willingness to learn are just as important.

About Shapland Swim Schools

Our program is designed around small, focused classes, with a maximum of three students per class and only two classes operating in the pool at one time.

Our 20‑minute lessons allow instructors to provide individual attention while keeping children actively engaged and progressing.

We teach children from babies through to stroke development, with a strong focus on water confidence, survival skills, technique and building capable swimmers.

This Role Would Suit Someone Who…

• Loves teaching but is ready for more responsibility
• Wants to develop their leadership and management skills
• Enjoys building relationships with families
• Likes being part of a small, close‑knit team
• Can confidently switch between administration, customer service, staff support and teaching
• Wants a role where they can genuinely influence the experience of both staff and students
• Is looking for a 25–30 hour role with the potential to grow into full‑time management

This is not a role where you simply stand back and supervise.

We’re looking for someone who wants to become an important part of the operation, understands that consistency matters, and takes pride in helping create a swim school families and staff enjoy being part of.