Senior Market Manager, Hotels

Airbnb; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

National career growth

Accommodation discounts

Health insurance discounts

Employee assistance program

Referral bonuses

Job summary

Veriu Macquarie Park, situated in Sydney's northwest, is seeking an experienced hospitality professional to lead daily hotel operations and guest experiences. You will manage presentation, compliance and team development within a dynamic, growth-focused property.

Join a growing Australian-owned hotel group offering national career growth, comprehensive onboarding, and a Fast-Track Hotel Management program. A flexible, supportive culture and a strong emphasis on service excellence await.

Qualifications

• Approved Australian working rights.
• First Aid Certificate (or ability to obtain before starting).
• Responsible Service of Alcohol Certificate (or ability to obtain before starting).
• Experience leading a team with kindness to achieve outcomes.
• Ability to resolve problems and complaints.
• High standards of detail and communication (written & verbal).
• Experience managing people in a customer service environment.
• Passion for personal growth.

Responsibilities

• Oversee hotel presentation, compliance and daily operations per Veri-Best framework.
• Proactively recruit, onboard, train and develop Veriu people.
• Drive engagement with our value-aligned culture to meet strategic goals.
• Embed the Veriu Group sales philosophy, including data capture and opportunity exploration.
• Enhance guest satisfaction and overall guest experience at the hotel.

Skills

Leadership

Team management

Customer service focus

Communication skills

Adaptability

Problem solving

Job description

Welcome to Veriu Macquarie Park

This hotel marks a significant milestone as our largest property to date and further strengthening our presence in Sydney’s thriving northwest.

This is not just another hotel launch; it’s a reflection of our dedication to providing stylish, high-quality accommodations. Located on Lane Cove Road in the heart of Macquarie Park’s dynamic business district, bringing the total number of properties in our portfolio to 25.

Veriu Macquarie Park offers 184 thoughtfully designed studio and one-bedroom apartments, perfect for both business and leisure travelers. Whether you choose a Studio, Accessible Studio, One-Bedroom, Two-Bedroom Adjoining, or Adjoining Studio, each apartment is fully equipped with a kitchen, dedicated workspace, and high-speed internet, ensuring a comfortable and convenient stay for extended visitors.

• 184 Serviced apartments with fully equipped kitchen and laundry facilities
• Function room and Gym
• Close topublic transport, car parking for team members & direct access to the Hotel Manager

Responsibilities

Reporting to the Hotel Manager, you’ll play a crucial role in the hotel's operations success. You'll bring to life a culture that sets people up for success and lead by example with kindness.

Your responsibilities include:

• The successful management of hotel presentation, compliance, and daily operations in line with ourVeri-Best Framework
• Proactive recruitment, onboarding, training, development, and management of talented Veriu people
• Driving engagement with ourvalue-aligned culture to enable the achievement of strategic goals
• Embedding the Veriu Group sales philosophy, including data capture, recording & opportunity exploration
• Optimising guest satisfaction and experience at the hotel

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

Skills And Experiences

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to resolve problemscomplaints
• High standards of attention to detail and communication skills (written & verbal)
• Experience managing people in a customer service environment
• Passion for personal growth