Assistant Front Office Manager - Full-Time

Ovolo Group; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing Programme

Career opportunities

Job summary

Ovolo Group in Brisbane is seeking an Assistant Front Office Manager who thrives on the next challenge. You’ll cover the hotel in the absence of senior management and ensure the front office team delivers Ovolo's effervescent experiences to our guests. You will ensure a safe environment and provide support across departments.

This is a Full-Time role with mornings, nights and weekends required. You should have previous hotel duty manager experience or be an aspiring front office supervisor ready

Qualifications

• Experience in hotel front office or duty management is preferred.
• Strong guest-service orientation and communication skills.
• Willing to work mornings, nights and weekends.

Responsibilities

• Lead Front Office operations on shift and ensure smooth guest experiences.
• Support reservations, housekeeping, maintenance and F&B during shifts.
• Drive upsell revenue through staff training and guest engagement.

Skills

Front Office

People skills

Leadership

Training

Job description

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness '. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

The Gig

The role of Assistant Front Office Manager will suit someone who is always up for the next challenge. As an Assistant Front Office Manager, you will be responsible for the hotel in the absence of all senior management. You will ensure that your team has the right support and knows how to deliver Ovolo's promise of providing effervescent and effortless experiences to our guests. You will ensure a safe environment for all our guests and employees. This is a Full-Time gig and will require flexibility in availability to be able to work mornings, nights & weekends.

Your responsibilities will include, but not be limited:

• Make guests feel right at home with the ability to socialise, network and engage with them
• Take the lead on everything Front Office, supporting not just the front office team but reservations, housekeeping, maintenance and food and beverage
• Drive upsell revenue through effective team training
• Provide training, support and mentorship to future leaders
• Ensure an overall smooth running of hotel operations whilst on shift
• Assist senior management with preparing documents/hotel logs

About you

At Ovolo, we are all about YOU. We provide a fun and exciting environment, and all we ask is that you give us your dedication to our brand and, most importantly, your team! As this is a full-time position, to be successful in this role, you will have previous hotel duty manager experience, or be currently an aspiring front office supervisor looking to take the next step. You will be a people person who's not afraid to get their hands dirty. You will have a bright and bubbly attitude that will allow the guests to leave with a memorable experience, and to, of course, rave about the Ovolo brand!

What you'll get...

Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.
Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
Receive Hotel benefits in rooms and our fabulous F&B outlets
Stay Fit and Fabulous; be involved in our Wellbeing Programmes
Develop relationships and make a difference to other people’s lives through our Community Programme
Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

Join Us

Join us, we are cool. Get to be yourself. Not like 'ordinary' hotels. We are something different. There's something happening here

Shiny Happy people all round. That is our vision.