Pre-Opening Front Office Leader

Ovolo Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ovolo Group is seeking an energetic and experienced Assistant Front Office Manager | Pre-Opening to join our leadership team and help bring our new hotel to life from day one.

You will be on the floor, hands-on, and accountable for delivering a guest experience that is unmistakably Ovolo as the property readies for first arrivals. You’ll lead by example, train the team, and work across Front Office, Reservations, Housekeeping and F&B to ensure seamless operations from the ground up.

Qualifications

• Leadership experience in Front Office or hotel operations.
• Strong communication and team mentorship skills.
• Ability to drive guest-centric service during pre-opening and opening stages.

Responsibilities

• Lead and develop a high-performing Front Office team for pre-opening and opening phases.
• Collaborate across departments to ensure seamless guest journeys and operational readiness.
• Coach, train and empower staff to deliver confident, personalised service from day one.
• Drive upsell opportunities and uphold service standards in a fast-paced environment.
• Coordinate with senior leadership to execute the pre-opening plan and opening readiness.

Skills

People leadership

Guest experience

Upselling

Job description

Ovolo Group is seeking an energetic and experienced Assistant Front Office Manager | Pre-Opening to join our leadership team and help bring our new hotel to life from day one.

You will be on the floor, hands-on, and accountable for delivering a guest experience that is unmistakably Ovolo as the property readies for first arrivals. You’ll lead by example, train the team, and work across Front Office, Reservations, Housekeeping and F&B to ensure seamless operations from the ground up.