Assistant Front Office Manager – Luxury Hotel Leader

Crown Resorts; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Complimentary meals at staff canteen

Staff discounts across Crown hotels,澳洲

Coaching and development programs

Recognition and awards program

Résumé du poste

Crown Resorts is committed to delivering world‑class experiences for guests and colleagues alike. This role, based in Melbourne, leads the Front Office team within a fast‑paced luxury hotel, shaping service standards and guest interactions across departments.

You will drive staffing effectiveness, upsell initiatives, and operational reporting while developing a high‑performing team dedicated to memorable guest experiences.

Qualifications

• Experience in Rooms Division or Front Office.
• Proven experience leading and developing teams.
• Excellent customer service, communication and interpersonal skills.
• Strong organisational and problem-solving capabilities.
• Sound commercial awareness and experience managing operational resources.
• Experience with OPERA PMS and Microsoft Office.
• Hospitality or business qualification is desirable.

Responsabilités

• Lead, coach and develop the Front Office team to deliver exceptional service.
• Oversee daily Front Office operations and ensure service standards are consistently achieved.
• Manage guest enquiries and complaints, ensuring effective and timely resolution.
• Monitor room inventory, availability and operational requirements.
• Work closely with Housekeeping, Reservations, VIP Services and other hotel departments.
• Manage labour resources, rostering efficiencies and departmental costs.
• Identify opportunities to improve processes, service delivery and operational performance.
• Support upselling initiatives and opportunities to maximise hotel revenue.
• Maintain accurate operational reporting and communication across the hotel.

Connaissances

Hotel management

Leadership

Customer service

Organisation

Commercial awareness

OPERA PMS experience

Microsoft Office

Formation

Hospitality or business qualification

Outils

OPERA PMS

Microsoft Office

Description du poste

Crown Resorts is committed to delivering world‑class experiences for guests and colleagues alike. This role, based in Melbourne, leads the Front Office team within a fast‑paced luxury hotel, shaping service standards and guest interactions across departments.

You will drive staffing effectiveness, upsell initiatives, and operational reporting while developing a high‑performing team dedicated to memorable guest experiences.