Front Office Clerk - Crown Metropol & Promenade Hotels

Crown Resorts; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Uniform provided

Complimentary meals at staff canteen

Staff discounts across Crown hotels,澳洲

Coaching and development programs

Recognition and awards program

Job summary

Crown Resorts is committed to delivering world‑class experiences for guests and colleagues alike. This role, based in Melbourne, leads the Front Office team within a fast‑paced luxury hotel, shaping service standards and guest interactions across departments.

You will drive staffing effectiveness, upsell initiatives, and operational reporting while developing a high‑performing team dedicated to memorable guest experiences.

Qualifications

• Experience in Rooms Division or Front Office.
• Proven experience leading and developing teams.
• Excellent customer service, communication and interpersonal skills.
• Strong organisational and problem-solving capabilities.
• Sound commercial awareness and experience managing operational resources.
• Experience with OPERA PMS and Microsoft Office.
• Hospitality or business qualification is desirable.

Responsibilities

• Lead, coach and develop the Front Office team to deliver exceptional service.
• Oversee daily Front Office operations and ensure service standards are consistently achieved.
• Manage guest enquiries and complaints, ensuring effective and timely resolution.
• Monitor room inventory, availability and operational requirements.
• Work closely with Housekeeping, Reservations, VIP Services and other hotel departments.
• Manage labour resources, rostering efficiencies and departmental costs.
• Identify opportunities to improve processes, service delivery and operational performance.
• Support upselling initiatives and opportunities to maximise hotel revenue.
• Maintain accurate operational reporting and communication across the hotel.

Skills

Hotel management

Leadership

Customer service

Organisation

Commercial awareness

OPERA PMS experience

Microsoft Office

Education

Hospitality or business qualification

Tools

OPERA PMS

Microsoft Office

Job description

Assistant Front Office Manager – Crown Resorts

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change – for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Key Responsibilities

• Lead, coach and develop the Front Office team to deliver exceptional service
• Oversee daily Front Office operations and ensure service standards are consistently achieved
• Manage guest enquiries and complaints, ensuring effective and timely resolution
• Monitor room inventory, availability and operational requirements
• Work closely with Housekeeping, Reservations, VIP Services and other hotel departments
• Manage labour resources, rostering efficiencies and departmental costs
• Identify opportunities to improve processes, service delivery and operational performance
• Support upselling initiatives and opportunities to maximise hotel revenue
• Maintain accurate operational reporting and communication across the hotel.

About you:

You are an experienced hotel professional with a passion for people leadership and exceptional guest service. You thrive in a fast‑paced luxury hotel environment and have the confidence to make operational decisions while supporting and developing your team.

You will bring:

• Strong hotel management experience, ideally within Rooms Division or Front Office
• Proven experience leading and developing teams
• Excellent customer service, communication and interpersonal skills
• Strong organisational and problem‑solving capabilities
• Sound commercial awareness and experience managing operational resources
• Experience with OPERA PMS and Microsoft Office
• A hospitality or business‑related qualification is desirable.

What We Offer

• Full‑time, permanent opportunity at Sydney’s most luxurious property
• Tailored uniform, laundered each shift
• Complimentary meals at our on‑site staff restaurant (hot options, salad and sandwich bar, fruit and pastries)
• Generous discounts across all Crown hotels and restaurants Australia‑wide
• Ongoing coaching, training and professional development
• Opportunities to take part in Crown’s group‑wide recognition and awards program

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.