Assistant Facility Manager

Mirvac; City of Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Mirvac is seeking an Assistant Facility Manager to provide administrative and operational support for building services at the Collins Place Precinct in Melbourne. The role focuses on delivering exceptional customer service while maintaining safety and high presentation standards.

You will coordinate work orders, manage contractors, and ensure compliance with statutory requirements and Mirvac policies, contributing to portfolio-wide excellence and efficiency.

Qualifications

• 2+ years of experience in facilities management with a solid admin and/or technical background.
• Experience in a high-volume role with competing priorities.
• Experience managing contractors and schedules and ensuring timely payments.
• Customer-centric with ability to build strong stakeholder relationships at all levels.

Responsibilities

• Provide exceptional customer experience by building strong relationships with internal and external stakeholders and ensuring timely responses.
• Support risk reviews and implement strategies to mitigate impacts.
• Create and approve work orders, invoices, contracts within delegated authority.
• Maintain asset areas to high presentation and safety standards.
• Review proposed works to ensure compliance with specifications and NCC or statutory requirements.

Skills

Facilities management

Customer service

Contract management

Stakeholder relations

Administrative support

Job description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

TheAssistant Facility Managerprovides administrative and operational support related to building services within the Collins Place Precinct. Additionally, this role is required to deliver exceptional customer service and ensure the highest level of safety is maintained.

What you'll be doing:

• Provide an exceptional customer experience by building strong relationships with key stakeholders (internal and external) and ensure a high level of communication by responding to, and actioning, requests in a timely manner.
• Provide support to ensure any identified risks are regularly reviewed and strategies implemented to eliminate, mitigate or minimise their impact.
• Create and approve work orders, tax invoices, service and minor capital works contracts within delegated limits of authority.
• Ensure all areas of the asset are maintained to the highest presentation standard and safety levels.
• Assist with the review of proposed works to ensure that all building/alteration works meet architects/consultants’ specifications and any NCC or statutory requirements and obtain relevant approvals.
• Assist with the preparation of scope of works for planned operational or minor capital projects, including all relevant documentation and data entry.
• Assist in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
• Monitor and ensure up to date maintenance of all statutory logs, Asset Registers and planners relevant to the assets.
• Understand the NABERs rating scheme and its major influences, and apply at an asset level.
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position.
• In line with statutory requirements, assist with the completion of annual Fire Safety Compliance certification.
• Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information. flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
• Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
• Assist with any projects or undertake additional duties as required.

What you'll bring:

• 2+ years of experience in all facets of facilities management typically stemming from a solid administrative and/or technical background
• Demonstrated experience in a high-volume role with conflicting priorities
• Demonstrated experience managing contractors and contract schedules and ensuring prompt payment
• A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levels