Assistant Facility Manager

Mirvac Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mirvac Group is seeking an Assistant Facility Manager to provide administrative and operational support for building services at the Collins Place Precinct. The role focuses on delivering exceptional customer service and maintaining the highest safety standards.

You will support risk reviews, manage work orders and contracts within delegated authority, and ensure assets are well-presented and compliant with NCC and statutory requirements.

Qualifications

• 2+ years of facilities management experience.
• Strong organizational skills and attention to detail.
• Experience coordinating contractors and service providers.

Responsibilities

• Provide exceptional customer experience by building relationships with stakeholders and timely responses.
• Support risk reviews and implement mitigation strategies.
• Create and approve work orders, invoices, and minor contracts within authority.
• Maintain asset areas to high presentation and safety standards.
• Review proposed works to meet specifications and regulatory requirements.
• Prepare scopes of work for operational or minor capital projects with documentation.
• Manage contractors and service providers per Mirvac policies.
• Keep statutory logs, Asset Registers, and planners up to date.
• Understand NABERS rating influences and apply at asset level.
• Adhere to Mirvac policies and reporting/compliance requirements.
• Assist with annual Fire Safety Compliance certification.
• Collaborate with team to ensure data integrity and portfolio-wide improvements.
• Champion Mirvac values and a collaborative, high-performing culture.
• Take on additional duties or projects as required.

Skills

Customer service

Stakeholder management

Contract management

Administrative support

Job description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

The Assistant Facility Manager provides administrative and operational support related to building services within the Collins Place Precinct. Additionally, this role is required to deliver exceptional customer service and ensure the highest level of safety is maintained.

What you'll be doing:

• Provide an exceptional customer experience by building strong relationships with key stakeholders (internal and external) and ensure a high level of communication by responding to, and actioning, requests in a timely manner.
• Provide support to ensure any identified risks are regularly reviewed and strategies implemented to eliminate, mitigate or minimise their impact.
• Create and approve work orders, tax invoices, service and minor capital works contracts within delegated limits of authority.
• Ensure all areas of the asset are maintained to the highest presentation standard and safety levels.
• Assist with the review of proposed works to ensure that all building/alteration works meet architects/consultants' specifications and any NCC or statutory requirements and obtain relevant approvals.
• Assist with the preparation of scope of works for planned operational or minor capital projects, including all relevant documentation and data entry.
• Assist in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
• Monitor and ensure up to date maintenance of all statutory logs, Asset Registers and planners relevant to the assets.
• Understand the NABERs rating scheme and its major influences, and apply at an asset level.
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position.
• In line with statutory requirements, assist with the completion of annual Fire Safety Compliance certification.
• Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information. flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
• Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
• Assist with any projects or undertake additional duties as required.

What you'll bring:

• 2+ years of experience in all facets of facilities management typically stemming from a solid administrative and/or technical background
• Demonstrated experience in a high-volume role with conflicting priorities
• Demonstrated experience managing contractors and contract schedules and ensuring prompt payment
• A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levels