Assistant Event Services Manager - Lead Large Conferences

InterContinental Hotels Group; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Birthday Leave

Hotel perks like accommodation

Food & Beverage discounts

Enhanced parental leave

Health days and flexible work options

Lifelong development program

IHG Career milestones

Discount retail platform access

Job summary

National Convention Centre Canberra (NCCC) seeks an Assistant Event Services Manager to lead the Event Services team, oversee conferences and events, and ensure seamless delivery across the Centre.

You will collaborate with Stores, Kitchen, Facilities and Finance, manage budgets, training and succession planning, and uphold safety standards while delivering exceptional guest experiences aligned with IHG's service principles.

Qualifications

• Leadership experience in large-scale events or hospitality operations.
• Strong operational knowledge to coordinate multiple events and priorities.
• Understanding of workplace health and safety requirements (WHS) and HACCP.
• Experience with event, point-of-sale or operational systems (e.g., MICROS, FutureLog, Shiji).
• Commercial awareness of wage control, operational costs and revenue impact.

Responsibilities

• Lead the operational management, planning and delivery of conferences and events across the NCCC.
• Coordinate day-to-day Event Services operations to maximise guest satisfaction and performance.
• Ensure events are executed per BEOs with data integrity.
• Support budgets and costs with focus on wages, beverage costs, linen and supplies.
• Support revenue, GOP and P&L performance and identify incremental revenue opportunities.
• Maintain and use MICROS, FutureLog, Shiji and other systems; assist with car park operations.
• Provide leadership, direction and training to Event Services team members.
• Promote a positive workplace culture and wellbeing initiatives.

Job description

National Convention Centre Canberra (NCCC) seeks an Assistant Event Services Manager to lead the Event Services team, oversee conferences and events, and ensure seamless delivery across the Centre.

You will collaborate with Stores, Kitchen, Facilities and Finance, manage budgets, training and succession planning, and uphold safety standards while delivering exceptional guest experiences aligned with IHG's service principles.