Assistant Chocolate Cafe Manager

Max Brenner Australia; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Barista training

Up to 40% employee discount on Max Brr

Samsung, Bupa and more perks

Job summary

Max Brenner Australia is seeking an Assistant Chocolate Café Manager for our South Bank store. You will assist in daily operations, rosters, and service excellence, leading a team to deliver memorable guest experiences across our dessert and beverage offerings.

Ideal candidates have 1–2 years of management experience in hospitality or retail, strong communication, and a passion for guest service in a vibrant chocolate-focused environment.

Qualifications

• Min 1–2 years of management experience is essential.
• Hospitality or retail experience is essential.
• Ability to lead and effectively communicate with a team.

Responsibilities

• Assist the Chocolate Café Manager to run daily operations and store presentation.
• Assist in rostering and marketing promotions.
• Lead team members to deliver memorable guest service and experience.
• Train and develop staff, provide coaching and feedback.
• Help manage labour, stock levels and controllable expenses.
• Uphold Max Brenner golden standards at all times.

Skills

Team leadership

Guest service excellence

Communication

Staff coaching

Job description

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 16 stores and counting, we have built a national footprint across the Australian market.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our South Bank Max Team as an Assistant Chocolate Cafe Manager.

About The Role

In the role of Assistant Chocolate Café Manager at Max Brenner, a day in your life will include:

• Assist the Chocolate Café Manager to execute our daily operations and running of the store including store cleanliness and presentation
• Assist in the planning and execution of the store including but not limited to rosters and marketing promotions
• Lead by example and drive our Team Members to deliver memorable guest service and experience
• Assist in the management of our people related tasks including training and development, coaching and feedback
• Work with the Chocolate Café Manager to deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses
• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued
• Ensure all Max Brenner golden standards are upheld at all times
• Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard
• Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard
• Complete in-house training to keep you up to date

About You

To be successful in the role of Assistant Chocolate Café Manager at Max Brenner, you will have:

• Previous management experience of minimum 1-2 years is essential
• Previous hospitality or retail experience is essential
• Ability to lead and effectively communicate with a team
• Energetic, positive and guest focused with can-do attitude
• Passion for hospitality and love the energy that the industry brings
• Enjoy creating memorable experiences for all our guests
• Driven to provide exceptional guest service at all times
• Ability to work well collaboratively as part of a team

Why Max Brenner?

• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store
• Up to 40% employee discount offered on all Max Brenner products (conditions apply)
• Awesome employee benefits and discounts with Samsung, Bupa, and many more!
• You will be provided with your own Max Brenner apron
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members
• Vibrant and fun environment where we celebrate our people and promote from within
• Gain skills, experiences and friendships that will last a lifetime!