Assistant Chocolate Café Manager

Max Brenner; City of Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Extensive onboarding and training

Barista training courses

Up to 40% employee discount

Samsung, Bupa, and more benefits

Incentive scheme for management

Max Brenner apron provided

Leadership progression

Family-owned business culture

Vibrant team environment

Job summary

Max Brenner is hiring a Full-Time Assistant Chocolate Café Manager at South Bank. You will support the Chocolate Café Manager in daily operations, rostering, promotions and guest experience. You’ll lead a team, coach staff, and ensure premium service to every guest.

Ideal candidates bring 1–2 years in management, hospitality or retail experience, and a passion for delivering exceptional guest service. The role offers growth paths within a family-owned company and a vibrant team environment.

Qualifications

• Minimum 1-2 years of management experience is essential.
• Previous hospitality or retail experience is essential.
• Ability to lead and effectively communicate with a team.

Responsibilities

• Assist the Chocolate Café Manager to execute daily operations and store presentation.
• Assist in rosters and marketing promotions planning and execution.
• Lead team members to deliver memorable guest service and experience.
• Support staff training, development, coaching and feedback.
• Help manage sales budgets, labour, stock and controllable costs.
• Ensure Max Brenner golden standards are upheld at all times.
• Prepare and serve dessert items and drinks to the highest standard.

Skills

People leadership

Guest service

Team communication

Hospitality focus

Tools

POS systems

Job description

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 16 stores and counting, we have built a national footprint across the Australian market.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join ourSouth Bank Max Team as a Full-TimeAssistant Chocolate Café Manager!

About The Role

In the role of Assistant Chocolate Café Managerat Max Brenner, a day in your life will include:

Assist the Chocolate Café Manager to execute our daily operations and running of the store including store cleanliness and presentation

Assist in the planning and execution of the store including but not limited to rosters and marketing promotions

Lead by example and drive our Team Members to deliver memorable guest service and experience

Assist in the management of our people related tasks including training and development, coaching and feedback

Work with the Chocolate Café Manager to deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses

Build morale and team spirit by fostering a work environment where team member input is encouraged and valued

Ensure all Max Brenner golden standards are upheld at all times

Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard

Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard

Complete in-house training to keep you up to date

About You

To be successful in the role of Assistant Chocolate Café Manager at Max Brenner, you will have:

Previous management experience of minimum 1-2 years is essential

Previous hospitality or retail experience is essential

Ability to lead and effectively communicate with a team

Energetic, positive and guest focused with can-do attitude

Passion for hospitality and love the energy that the industry brings

Enjoy creating memorable experiences for all our guests

Driven to provide exceptional guest serviceat all times

Ability to work well collaboratively as part of a team

Why Max Brenner?

• Flexible working hours to suit your lifestyle and/or study schedule
• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store
• Up to 40% employee discount offered on all Max Brenner products (conditions apply)
• Awesome employee benefits and discounts with Samsung, Bupa, and many more!
• Incentive scheme on offer for all management staff
• You will be provided with your own Max Brenner apron
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members
• Vibrant and fun environment where we celebrate our people and promote from within
• Gain skills, experiences and friendships that will last a lifetime!