Assistant Branch Manager — Newcastle Operations & Growth

1300tempfence; Newcastle City Council; On-site; AUD 85,000 - 110,000; Full time

Job summary

Ready Industries in Newcastle seeks an hands-on Assistant Branch Manager to run the day-to-day sales, operations, customer service and compliance of the local branch. Reporting to the NSW State Manager, you will lead branch staff and subcontractors, grow customer relationships, coordinate daily operations and ensure safe, efficient site activity with a practical, hands-on approach.

This role has been designed to develop into a standalone Branch Manager position as the Newcastle branch grows and

Qualifications

• Experience within hire, construction, temporary fencing or a similar operational environment.
• Sales capability with confidence quoting, following up and asking for the business.
• Experience supervising employees and coordinating subcontractors.
• A practical, hands-on approach to branch operations.
• Strong customer service and relationship-building skills.
• The ability to manage competing priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• A good understanding of workplace health and safety requirements.
• Confidence using Microsoft Office, CRM and operational systems.

Responsibilities

• Develop and maintain strong relationships with existing branch customers.
• Grow branch house accounts across Newcastle and the surrounding region.
• Prepare quotes, follow up opportunities and convert local enquiries into business.
• Work alongside the local BDM to deliver regional sales strategies and growth targets.
• Conduct customer and site visits to scope requirements and identify opportunities.
• Maintain accurate customer, quote and pipeline information within company CRM systems.
• Own the day-to-day running of the branch across hire, yard, transport and site works.
• Coordinate equipment deliveries, installations and pick-ups.
• Operate a forklift to load and unload trucks as required.
• Manage stock, fleet and yard presentation.
• Ensure equipment is maintained, repaired and ready for hire.
• Supervise branch staff and subcontractors, allocating work and setting daily priorities.
• Identify and elevate significant resourcing, performance or operational matters.
• Act as a key point of contact for customers via phone and email.
• Ensure customer enquiries are actioned promptly and professionally.
• Manage branch administration, including contracts, day dockets, variations, off-hires and reporting.
• Maintain accurate customer and hire information within company systems.
• Resolve day-to-day customer issues and elevate significant matters when required.
• Work with Accounts to resolve applications, invoicing queries, damages and overdue accounts.
• Maintain high safety standards across the branch, yard and customer sites.
• Conduct site inspections to monitor installation quality and compliance.
• Manage subcontractor compliance, including inductions, licences, insurances, SWMS and documentation.
• Identify, report and rectify hazards, incidents and near misses.
• Ensure branch activities comply with WHS legislation and company procedures.

Skills

Sales

Leadership

Customer service

Communication

Problem-solving

Microsoft Office

CRM

Education

White Card

Forklift Licence

Driver's Licence

Tools

Forklift Licence

Driver's Licence

Job description

Ready Industries in Newcastle seeks an hands-on Assistant Branch Manager to run the day-to-day sales, operations, customer service and compliance of the local branch. Reporting to the NSW State Manager, you will lead branch staff and subcontractors, grow customer relationships, coordinate daily operations and ensure safe, efficient site activity with a practical, hands-on approach.

This role has been designed to develop into a standalone Branch Manager position as the Newcastle branch grows and