Assistant Boutique Manager

Chanel Inc.; Canberra; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Wellbeing programs

Parental leave

In-house training and development

Job summary

Chanel in Canberra is seeking an experienced Assistant Boutique Manager to lead a dynamic fragrance and beauty team, delivering the signature Chanel client experience. You will supervise and coach Beauty Advisors, collaborate with the Learning team on coaching, and oversee CRM-driven client engagement.

In this role you will manage staff schedules, maintain data integrity, and drive CRM KPIs to build strong client loyalty in a luxury retail environment.

Qualifications

• Strong retail operations with at least two years’ management experience.
• Collaborative mindset with strong partnering and influencing skills.
• Experience in beauty discipline is highly regarded.
• Coaching ability: listening, empathy, feedback and motivation.
• Focus on delivering luxurious client experience and developing a loyal client network.
• High degree of professionalism across business activities.

Responsibilities

• Supervise the performance of the team and guide towards achieving results.
• Empower Beauty Advisors with feedback and development.
• Partner with Learning to coach on client experience, sales techniques, and product knowledge.
• Maintain CRM KPIs and proactively recruit, retain, and grow client loyalty.
• Ensure customer data is recorded and protected per company policy.
• Manage staff schedules and floor coverage for optimal service.

Skills

Retail management

Team leadership

Customer service

CRM knowledge

Beauty industry experience

Tools

CRM software

Job description

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting an experienced Assistant Boutique Manager to join our Fragrance and Beauty Boutique in our beautiful Canberra Location.

YOUR PURPOSE

In line with the Fragrance & Beauty vision and mission, the Assistant Boutique Manager supports the Boutique Manager in leading an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager will support all retail activities that contribute to the brand’s image and leadership in the market.

WHAT WILL YOU DO?

Supervise the performance of the team and guide towards achieving results and developing individual talents.

Empower the team, give support and provide constant feedback on individual Beauty Advisors

Partner with the Learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.

Be committed to CRM KPIs and acts pro-actively to recruit, retain and grow client loyalty.

Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. CRM data on each customer is kept up to date, in accordance to the policy on Collection and Protection of Company Data.

Manage staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service.

WHAT ARE WE LOOKING FOR?

Strong retail operational skills with at least two years’ experience in a management role, preferably within a similar luxury environment.

Relationships focus with a Collaborative mindset and strong partnering and influencing skills.

Experience and qualifications in a beauty discipline such as makeup or beauty is highly regarded.

Coaching ability to develop and empower people: Listening and empathy, feedback and motivation, performance management, delegation.

A focus on the delivery of a luxurious client experience and the ability to develop a strong loyal client network.

A high degree of professionalism and maturity in all areas of business

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.