Assistant Advisor Tax Debt

Department of Customer Service; Bathurst; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

35-hour working week

Hybrid/ flexible arrangements

Learning tools and wellbeing programs

Job summary

Department of Customer Service, operating through Revenue NSW, seeks an Assistant Advisor, Legal Debt Recovery to lead complex tax debt cases and negotiations. You will analyse legislation, manage matters within service standards, and engage with customers, their representatives and internal teams to secure compliant outcomes.

You will conduct investigations, asset searches, and prepare legal documentation, supporting effective recovery actions in a fast-paced environment.

Qualifications

• Analytical thinking and problem-solving to interpret complex tax debt legislation.
• Strong communication skills for customer and stakeholder interactions.
• Negotiation skills for debt settlements and payment arrangements.
• Experience with case management in debt recovery or insolvency contexts.

Responsibilities

• Analyse and interpret legislation, policies and procedures to support legal debt recovery activities.
• Manage and resolve legal debt recovery cases within agreed service standards and timeframes.
• Respond to complex enquiries from customers, legal representatives, insolvency practitioners and internal stakeholders.
• Negotiate debt settlements and payment arrangements using effective verbal and written communication skills.
• Prepare legal documentation and initiate cost-efficient legal recovery action where appropriate.
• Conduct investigations, skip tracing and asset searches to identify recovery opportunities and address customer non-compliance.

Skills

Analytical thinking

Negotiation

Communication

Case management

Job description

Assistant Advisor, Legal Debt Recovery

Division: Revenue NSW

Employment Type: Temporary up to 3 years (potential to be extended or made ongoing)

Grade: Clerk Grade 5/6

Salary: $102,936 - $113,579 + Superannuation and Leave Loading

Location: Various - Parramatta, Gosford, Wollongong, Maitland or Lithgow

Applications Close: Monday 14th of September 2026 [at 9:59am]

About Revenue NSW

Revenue NSW is responsible for some of the most fundamental and important functions of government. It collects tax and other revenue that funds the services which people want and expect government to provide. It administers the payment of grants and benefits and helps reconnect citizens to their unclaimed money. It also makes sure people can pay and resolve fines and charges as easily as possible, so they comply with their obligations under the law.

Revenue NSW is a customer-focused organisation, dedicated to high-quality customer service, excellence and innovation. We consistently strive to make it easier for our customers to deal with us. We expect all of our staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of our staff.

About the team

The Legal and Insolvency Tax Debt Team sits within the Business Tax Division and is responsible for managing complex tax debt matters. The team manages approximately 7% of the total tax debt portfolio, including customers subject to administration, liquidation, bankruptcy and other insolvency processes.

The main functions of the team are

• Applying specialised enforcement and recovery actions to encourage compliance and maximise debt recovery outcomes.
• Establishing tailored payment arrangements and debt resolutions for individuals and companies, including high-risk and priority matters.
• Managing escalating debt matters in a timely and effective manner.
• Conducting investigations to identify compliance opportunities and support recovery strategies.

Key role responsibilities

• Analyse and interpret legislation, policies and procedures to support legal debt recovery activities.
• Manage and resolve legal debt recovery cases within agreed service standards and timeframes.
• Respond to complex enquiries from customers, legal representatives, insolvency practitioners and internal stakeholders.
• Negotiate debt settlements and payment arrangements using effective verbal and written communication skills.
• Prepare legal documentation and initiate cost-effective legal recovery action where appropriate.
• Conduct investigations, skip tracing and asset searches to identify recovery opportunities and address customer non-compliance.

The successful candidate will report to the Operations Officer, Legal Debt Recovery. You will manage a portfolio of complex tax debt matters through effective case management and legal debt recovery strategies. You will negotiate debt settlements, liaise with customers and their representatives, and initiate appropriate legal recovery action to achieve positive recovery outcomes.

You will utilise your analytical and investigative skills to identify recovery opportunities, conduct skip tracing activities, assess customer circumstances and support compliance with taxation obligations. The role requires sound judgement, strong communication skills and the ability to work effectively in a fast-paced and dynamic environment.

This role provides an excellent opportunity to develop expertise in legal debt recovery, insolvency, taxation administration and compliance. You will work closely with legal representatives, insolvency practitioners and internal stakeholders to resolve complex matters and contribute to the effective administration of NSW taxation laws.

Demonstrated experience in legal debt recovery, insolvency administration, taxation administration or a related compliance environment is highly desirable.

For enquiries regarding this position, please contact Wei Luk on 8820 3908.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customerservice/dcs-building-access (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Salary Grade 5/6, with the base salary for this role startingat $102936 base plus superannuation.

Closing Date: Monday 14th of September 2026 [at 9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process