Asset Officer

Women's Housing Company Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

EAP wellbeing and coaching

Employee wellbeing initiatives

Exclusive discounts

Surry Hills office

Job summary

Women's Housing Company Limited, based in Surry Hills, NSW, seeks an Asset Officer to coordinate maintenance, ensure safety and compliance, and manage contractor performance across housing assets. You will prioritise tasks, communicate with tenants and teams, and support budgeted outcomes.

The role requires experience in property/facilities maintenance, strong admin skills, and a trauma-informed approach when working with vulnerable communities.

Qualifications

• Experience coordinating repairs, maintenance, property services or asset management activities.
• Strong customer service skills with diverse stakeholders.
• Experience working with contractors and monitoring service delivery outcomes.
• Strong administrative, organisational and time management skills.
• Experience reviewing quotations, invoices and financial documentation.
• Ability to prioritise competing tasks in a fast-paced environment.
• High attention to detail and a commitment to quality and compliance.
• Sound problem-solving skills and the ability to work collaboratively across teams.
• Confidence using maintenance, asset management or customer service systems.
• An understanding of trauma-informed service delivery and working with vulnerable communities will be highly regarded.

Responsibilities

• Coordinate responsive maintenance and delivery across assets.
• Plan cyclical maintenance, asset renewals and prioritise works.
• Coordinate vacant maintenance and delivery.
• Manage fire safety compliance programs and statutory maintenance.
• Oversee procurement, tendering and project works.
• Administer invoices and budgets across maintenance programs.
• Action maintenance requests and communicate with tenants and teams.
• Monitor contractor performance and compliance for safe delivery.
• Ensure WHS and policies are followed across portfolio.
• Support financial targets by reviewing documents before approval.

Skills

Maintenance coordination

Customer service

Contractor management

Administrative skills

Budget tracking

Quotation/invoice review

Time management

Attention to detail

Problem solving

Team collaboration

Trauma-informed approach

Education

National Police Check

Working with Children Check

NSW Drivers Licence

Tools

Microsoft Office

Job description

Women's Housing Company Limited – Surry Hills NSW

About Us

Women’s Housing Company (WHC) is a registered charity and Tier 1 Community Housing Provider delivering safe, secure and affordable housing for women and their families across NSW. We manage over 1,200 properties and support more than 2,200 women and children each year through housing and specialist homelessness services.

We take a women‑centred, trauma‑informed approach, with a strong focus on older women, women with children, survivors of domestic and family violence, and single women. Guided by our values, we are growing with purpose – expanding our housing portfolio, strengthening services, and amplifying women’s voices to create lasting change.

Our Values

Courage | Integrity | Collaboration | Respect | Support

Women’s Housing Company is a diverse organisation that encourages applications from people of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, people of all ages, abilities and cultures.

Benefits

• Competitive NFP salary packaging, including annual leave loading and up to $18,550 tax-free
• Additional leavebetween Christmas and New Year, birthday leave, study leave and ceremonial leave
• Flexible work arrangementsaligned to role requirements
• Award-winning EAP wellbeing and coachingsupport program for you and your family
• Employee wellbeing initiatives and team bonding events
• Surry Hills office, just a 5-minute walk from Central Station
• Purpose-led, inclusive and values-driven work culture
• Exclusive discounts, cashback and cost-savings through Employment Hero Work
• Opportunity to make a life-changing impact in the lives of women and families

About the Role

The Asset Officer supports the delivery of safe, compliant and well-maintained housing assets through the coordination and administration of responsive maintenance, cyclical maintenance and fire safety compliance programs.

You will ensure maintenance activities are appropriately prioritised, documented, monitored and completed in accordance with WHC policies, budgets, procurement requirements, legislative obligations and customer service standards.

Asset Management Functions including:

• Responsive maintenance coordination and delivery
• Cyclical maintenance coordination, delivery, planning and asset renewals
• Vacant maintenance coordination and delivery
• Fire safety compliance and statutory maintenance programs
• Procurement, tendering and project works
• Invoice administration and financial management across maintenance programs

Key Accountabilities

Support the WHC to provide exceptional customer service by actioning maintenance requests and undertaking consultation and communication with tenants and the Property and Housing Services teams.

Support the delivery of the WHC responsive maintenance programs by appropriately actioning and monitoring maintenance requests and undertaking onsite property visits and inspections across the portfolio.

Oversee contractor performance and compliance to ensure services are delivered safely, efficiently, and in accordance with organisational standards.

Assist the Property Services team meet its financial goals and KPI targets by scrutinising contractor service documentation, invoices and variations before approval to ensure they match work orders.

Ensure that WHC meets its statutory and legislative obligations by maintaining strict adherence to WHS, the National Regulatory System and workplace policies and procedures.

About You

To be successful in this role, you will demonstrate:

• Experience coordinating repairs, maintenance, property services or asset management activities.
• Strong customer service skills with the ability to communicate effectively with diverse stakeholders.
• Experience working with contractors and monitoring service delivery outcomes.
• Strong administrative, organisational and time management skills.
• Experience reviewing quotations, invoices and financial documentation.
• Ability to prioritise competing tasks in a fast-paced environment.
• High attention to detail and a commitment to quality and compliance.
• Sound problem-solving skills and the ability to work collaboratively across teams.
• Confidence using maintenance, asset management or customer service systems.
• An understanding of trauma-informed service delivery and working with vulnerable communities will be highly regarded.

Qualifications, Experience & Knowledge

At least 2 years’ experience in property/facilities maintenance and/or contractor management

Experience managing invoice processing and budget tracking

Intermediate skills in all Microsoft Office applications

Experience working with disadvantaged tenants

Mandatory National Police Check

NSW Drivers Licence

Willingness to obtain a Working with Children Check

Ability to work collaboratively within a team

Reports to: Team Leader, Repairs

Contract:Permanent

Hours of Work:35

Location:Surry Hills

Only successful applicants will be contacted on the progress of their application.

The Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.