Assessment Officer (4 roles available) - Flexible

Queensland Government; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

QBCC is seeking an Assessment Officer to investigate and assess claims under the Queensland Home Warranty Scheme. You will interpret legislation, determine customer entitlements, provide recommendations and support the progression of rectification works.

Work with homeowners, service providers and technical or legal specialists to ensure fair, timely outcomes. Roles can be filled from QBCC regional offices with flexible work arrangements as needed.

Qualifications

• Organised and analytical professional with strong investigative, problem‑solving and decision‑making skills.
• Ability to interpret and apply legislation and policy frameworks.
• Experience with insurance claims within building and construction industry is highly regarded.

Responsibilities

• Investigate and assess claims under the Queensland Home Warranty Scheme.
• Interpret relevant legislation, policies and processes to determine entitlements.
• Communicate with homeowners and service providers; provide clear recommendations and support outcomes.

Skills

Analytical thinking

Investigative skills

Decision making

Communication

Job description

Join QBCC as an Assessment Officer and help deliver fair, timely outcomes for homeowners under the Queensland Home Warranty Scheme. You will investigate and assess claims, interpret legislation, determine customer entitlements, provide recommendations and support the progression of rectification works. Working closely with homeowners, service providers, and technical and legal specialists, you will manage an ongoing caseload and where required, assist with matters before QCAT or the courts.

These roles can be performed from any of our regional offices – Cairns, Townsville, Mackay, Rockhampton, Maryborough, Sunshine Coast, Toowoomba, Gold Coast (subject to availability) or Brisbane. Applicants wishing to work from a location other than Brisbane will be required to apply for a Flexible Work Arrangement.

About QBCC

As Queensland's independent building and construction regulator, we play a critical role in protecting people, supporting industry and building trust in a system that touches every part of our community, from safe homes and liveable communities to jobs and economic security. We support a $69 billion industry by protecting consumers, ensuring the industry is well supported, providing a safety net through the Home Warranty Scheme, and proactively delivering education. A thriving building and construction industry benefits us all. But it only works when people feel informed, enabled and protected. That's where we come in. We support industry, protect consumers and uphold standards. We make fair and transparent decisions, deliver services that build trust, and support a strong, sustainable industry.

About The Role

As an Assessment Officer, you will investigate and assess claims under the Queensland Home Warranty Scheme, applying relevant legislation, policies and processes to determine customer entitlements. You will manage an ongoing caseload, provide clear recommendations, communicate with homeowners and service providers, and collaborate with technical and legal specialists to support fair, timely and well-informed outcomes.

About You

You are an organised and analytical professional with strong investigative, problem‑solving, and decision‑making skills. You can interpret and apply legislative and business frameworks, manage competing priorities and communicate complex information clearly. You exercise sound judgement and contribute positively to team outcomes and continuous improvement. Experience in insurance claims within the building and construction industry will be highly regarded. Resilient and composed, you can confidently navigate challenging conversations, manage difficult customer interactions with empathy and professionalism, and remain focused in sensitive or high‑pressure situations.

Occupational group

Administration