Assessment Officer – Home Warranty Claims (Flexible Work)

Queensland Government; Brisbane; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Queensland Government is seeking an Assessment Officer to investigate and assess claims under the Queensland Home Warranty Scheme. You will apply relevant legislation and policies to determine customer entitlements while managing an ongoing caseload and providing clear recommendations to homeowners and service providers.

Collaborating with technical and legal specialists, you will support fair, timely, and well-informed outcomes in a dynamic regulatory environment.

Qualifications

• Experience in insurance claims within the building and construction industry is highly regarded.
• Ability to interpret legislation, policies and procedures within the regulatory environment.
• Ability to manage competing priorities and communicate complex information clearly.

Responsibilities

• Investigate and assess claims under the Queensland Home Warranty Scheme.
• Apply relevant legislation, policies and processes to determine customer entitlements.
• Manage an ongoing caseload and provide clear recommendations to stakeholders.
• Communicate with homeowners and service providers and collaborate with specialists to support fair outcomes.

Skills

Investigative skills

Analytical thinking

Communication with homeowners

Decision making

Policy interpretation

Job description

Queensland Government is seeking an Assessment Officer to investigate and assess claims under the Queensland Home Warranty Scheme. You will apply relevant legislation and policies to determine customer entitlements while managing an ongoing caseload and providing clear recommendations to homeowners and service providers.

Collaborating with technical and legal specialists, you will support fair, timely, and well-informed outcomes in a dynamic regulatory environment.