Assertive Outreach Support Worker

The Salvation Army; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits up to $15,9

Employee Assistance Program with confd

Discounts

Parental leave

Purchased leave

Fitness Passport

Paid leave for Salvation Army program

Job summary

The Salvation Army in Perth, WA is seeking an Assertive Outreach Support Worker to join our team and assist people experiencing homelessness. You will deliver mobile outreach, assess needs, provide referrals, advocate, and connect clients with housing, health and community services.

Reporting to the Team Leader, this fixed-term full-time role offers a SCHADS Level 4 classification, a trauma-informed, person-centred approach, and opportunities to contribute to coordinated responses while building

Qualifications

• Diploma in Community Services or related discipline and welfare service delivery experience.
• Experience supporting vulnerable individuals experiencing homelessness or disadvantage.
• Knowledge of trauma-informed, strengths-based and person-centred practice.

Responsibilities

• Provide outreach, assessment, referrals, advocacy and practical assistance.
• Help clients access housing, health, income support and community services.
• Build trusted relationships and support pathways to long-term stability.
• Maintain accurate client records and contribute to multi-agency initiatives.
• Contribute to a positive, inclusive and high-performing team culture.

Skills

Communication skills

Relationship building

Trauma-informed approach

Resilience

Record-keeping

Education

Diploma in Community Services

WA Driver’s licence

First Aid certificate

Working with Children Check

Job description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Assertive Outreach Support Worker

Perth, WA | Fixed Term Full-Time to 30 June 2027

SCHADS Level 4

Why this role matters

For people experiencing homelessness, being seen, heard and supported can be life changing.

As an Assertive Outreach Support Worker, you will build trusted relationships with some of Perth’s most vulnerable community members, providing practical support and connecting people with the services they need to move towards safety, stability and long-term housing. Every day is an opportunity to make a genuine and lasting impact.

About the role

As an Assertive Outreach Support Worker, you will work within a mobile outreach service supporting people experiencing primary homelessness throughout the Perth CBD and surrounding areas.

You will provide outreach, assessment, referrals, advocacy and practical assistance while working within a strengths-based, trauma-informed and person-centred framework. You will support individuals to access housing, health, income support and community services, while helping build trust and create positive pathways towards long term stability.

You will also contribute to coordinated community responses that support people experiencing homelessness to access sustainable housing and longer-term support.

This is a fixed term full-time position within the Assertive Outreach Team, reporting to the Team Leader. Pay is in accordance with the SCHADS Award Level 4. The position is offered on a maximum term contract until 30 June 2027 (with a possibility of extension - funding permitted).

How you will make an impact

• Build authentic and respectful relationships with people experiencing homelessness through proactive outreach.

• Assess immediate and ongoing support needs and develop appropriate responses.

• Provide practical assistance including information, referrals, transport and material aid.

• Support individuals to access housing, health, mental health, alcohol and other drug, and community support services.

• Advocate for clients and work collaboratively with government, community and housing providers.

• Maintain accurate client records, case notes and service data.

• Undertake risk assessments and contribute to safe outreach practices.

• Participate in multi-agency initiatives that support coordinated responses to homelessness.

• Contribute to a positive, inclusive and high-performing team culture.

What you will bring

• A Diploma in Community Services or a related discipline, practical experience in welfare service delivery, or significant experience working within homelessness services.

• Experience supporting vulnerable individuals experiencing disadvantage, homelessness or complex needs.

• Knowledge of trauma-informed, strengths-based and person-centred practice.

• Understanding of the challenges faced by people experiencing homelessness, mental health, social isolation and other barriers to stability.

• Strong communication and relationship-building skills with the ability to engage people from diverse backgrounds.

• Sound judgement, resilience and the ability to work effectively in dynamic environments.

• Strong administration and record-keeping capabilities.

• A current WA driver’s licence.

• Current First Aid certificate

• WA Working with Children Check

What we offer

• Salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free

• Employee Assistance Program with confidential counselling

• Financial, retail and lifestyle discounts

• Generous paid parental leave for primary carers

• Purchased leave options up to eight weeks

• Discounted health and fitness programs through Fitness Passport

• Up to five days paid leave each year to support a Salvation Army program or activity

• A supportive and inclusive culture with passionate and dedicated team members

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration