Aspiring Product Manager (SaaS) – Hybrid Path

FYI Software; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Parental Leave

Celebration Leave

Annual Company Retreats

Hybrid work

Job summary

FYI is a product-led SaaS company empowering accountants with cloud document management, automation and practice management. We seek an Associate Product Manager to support the Product team through discovery, beta, release and adoption, while building capability to progress toward Product Management.

You will work across Research, Beta programs, and cross‑functional teams, using client feedback and product data to inform decisions.

Qualifications

• Naturally curious and analytical, with a genuine interest in how software works and clients use it.
• Confident engaging with clients to understand workflows, challenges and needs.
• Highly organised, with the ability to coordinate multiple activities and follow actions through to completion.
• Comfortable using data and reporting to identify trends and support product decisions.
• Tech-savvy, collaborative and proactive; exposure to Jira or reporting tools is advantageous.

Responsibilities

• Supporting product research and discovery through competitor analysis, client feedback, Support trends, enhancement requests and product usage data.
• Coordinating client engagement, including outreach, surveys and user sessions to understand workflows, needs and feedback.
• Managing Product administration, including Jira, documentation, enhancement requests, meetings and follow‑up actions.
• Supporting beta programs and releases, coordinating client participation, communications, feedback and cross‑functional readiness.
• Monitoring feature usage and adoption, providing insights and coordinating escalations, defects and enhancements.
• Maintaining Help Centre content and support product reviews and end‑of‑life assessments, considering usage, dependencies and client impact.

Skills

Curious

Analytical

Client-facing

Organised

Data-driven

Education

Recent graduate

Tools

Jira

Job description

FYI is a product-led SaaS company empowering accountants with cloud document management, automation and practice management. We seek an Associate Product Manager to support the Product team through discovery, beta, release and adoption, while building capability to progress toward Product Management.

You will work across Research, Beta programs, and cross‑functional teams, using client feedback and product data to inform decisions.