Associate Product Manager

FYI Software; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Parental Leave

Celebration Leave

Annual Company Retreats

Hybrid work

Job summary

FYI is a product-led SaaS company empowering accountants with cloud document management, automation and practice management. We seek an Associate Product Manager to support the Product team through discovery, beta, release and adoption, while building capability to progress toward Product Management.

You will work across Research, Beta programs, and cross‑functional teams, using client feedback and product data to inform decisions.

Qualifications

• Naturally curious and analytical, with a genuine interest in how software works and clients use it.
• Confident engaging with clients to understand workflows, challenges and needs.
• Highly organised, with the ability to coordinate multiple activities and follow actions through to completion.
• Comfortable using data and reporting to identify trends and support product decisions.
• Tech-savvy, collaborative and proactive; exposure to Jira or reporting tools is advantageous.

Responsibilities

• Supporting product research and discovery through competitor analysis, client feedback, Support trends, enhancement requests and product usage data.
• Coordinating client engagement, including outreach, surveys and user sessions to understand workflows, needs and feedback.
• Managing Product administration, including Jira, documentation, enhancement requests, meetings and follow‑up actions.
• Supporting beta programs and releases, coordinating client participation, communications, feedback and cross‑functional readiness.
• Monitoring feature usage and adoption, providing insights and coordinating escalations, defects and enhancements.
• Maintaining Help Centre content and support product reviews and end‑of‑life assessments, considering usage, dependencies and client impact.

Skills

Curious

Analytical

Client-facing

Organised

Data-driven

Education

Recent graduate

Tools

Jira

Job description

FYI is a product-led SaaS company built by accountants, for accountants. Our platform unifies cloud document management, automation and practice management into one intuitive solution, helping firms eliminate manual processes and focus on higher-value work.

Behind our product is The FYI Way, our operating system built on clarity, consistency and excellence. We scale with structured processes, automation and AI, clear expectations and measurable outcomes that keep teams aligned and performing at a world-class standard.

The position

We are hiring an Associate Product Manager to support our Product team across the lifecycle of FYI’s features, while building the capability to progress into Product Management.

Working closely with Product Managers and teams including Engineering, Client Success and Support, your responsibilities will evolve across research and client discovery, beta, release and adoption, through to enhancements and end-of-life.

It’s a hands‑on, administration‑focused and client‑facing role, using client feedback, product data and coordination to support informed product decisions.

Key responsibilities

Your role will encompass, but is not limited to:

• Supporting product research and discovery through competitor analysis, client feedback, Support trends, enhancement requests and product usage data.
• Coordinating client engagement, including outreach, surveys and user sessions to understand workflows, needs and feedback.
• Managing Product administration, including Jira, documentation, enhancement requests, meetings and follow‑up actions.
• Supporting beta programs and releases, coordinating client participation, communications, feedback and cross‑functional readiness.
• Monitoring feature usage and adoption, providing insights and coordinating escalations, defects and enhancements.
• Maintaining Help Centre content and support product reviews and end‑of‑life assessments, considering usage, dependencies and client impact.

You’ll need valid working rights in Australia and the ability to complete satisfactory background and verification checks as part of our standard recruitment process.

About you

This role suits SaaS professionals transitioning into Product Management, individuals with FYI product exposure, or graduates looking to build a career in Product.

• Naturally curious and analytical, with a genuine interest in how software works and clients use it.
• Confident engaging with clients to understand their workflows, challenges and needs.
• Highly organised, with the ability to coordinate multiple activities and follow actions through to completion.
• Comfortable using data and reporting to identify trends and support product decisions.
• Tech-savvy, collaborative and proactive. Exposure to Jira, product management or reporting tools is advantageous.

Why work for FYI?

• Career development pathway in Product Management with exposure across the complete SaaS product lifecycle and support from experienced leaders.
• Flexible hybrid working from our Adelaide or Sydney offices.
• Paid Parental Leave, celebration leave and additional leave at key service milestones.
• Regular local team events and annual company retreats that build connection.
• A supportive, high-performing environment where curiosity, ownership and continuous improvement are valued.

Our promise is a fair and considerate recruitment process. You’ll always hear an outcome from us, and we’ll share feedback where we can.