Area Support Officer Blackwater (10511)

Central Highlands Region; Blackwater; On-site; AUD 92,000 - 99,000; Full time

Benefits offered by this job

Generous superannuation

5 weeks annual leave with 17.5% leave

19-day month

Uniform allocation

Payroll deductions and salary sacrifce

Wages paid fortnightly

Employee Assistance Program

Job summary

Central Highlands Regional Council is seeking a customer-focused Area Support Officer to join the Blackwater office. You will provide high-level administration and excellent customer service in the contact centre, assisting with day-to-day operational support across the region.

The role requires strong organisation, the ability to handle high call volumes, and a Queensland C Class Provisional Licence. Applications close 6 November 2026 at 8am.

Qualifications

• Customer-focused approach with experience in resolving general enquiries.
• Demonstrated high-level administration experience.
• Ability to answer and respond to high call volumes.
• Highly organised with strong time management.

Responsibilities

• Provide high-level administrative and customer service support for the area office.
• Assist with incoming enquiries in the regional contact centre.
• Support day-to-day operations across departments as required.

Skills

Customer centric

Administration

Call handling

Organised

Queensland C Class Licence

Job description

10511 Area Support Officer Work Type: Fulltime Location: Blackwater Directorate: Corporate Services Salary: Stream A, Level 1.6 - 2: $91,618.46 to $99,418.99 per annum inclusive of superannuation and allowances Are you someone who thrives in a fast-paced environment, enjoys variety in your work and passionate about excellent customer service? Central Highlands Regional Council is seeking a customer focused and proactive Area Support Officer to join the team in our Blackwater office. In this unique opportunity you will undertake a range of high level administrative and customer service functions associated with the day to day running of the area office. This role will also work in our busy contact centre assisting with incoming enquiries from across the region. This varied role will provide excellent customer service to internal and external customers along with providing general administration support to various departments within the organisation. To be considered for this opportunity, you will have:

Skills and Experience

• A customer centric approach with experience in resolving general enquiries
• Demonstrated high level administration experience
• Ability to answer and respond to high call volumes
• Highly organised with the ability to prioritise and manage your time efficiently
• Hold a Minimum of a Queensland C Class Provisional Drivers Licence

Working for Central Highlands Region has its benefits. We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.

As an equal opportunity employer, we welcome applications from diverse backgrounds.

Required Documents

• A cover letter outlining your motivation for applying for this position
• Your resume detailing your career history relevant for this position

Pre‑employment Checks

• Right to Work in Australia
• Medical assessment
• Criminal history check
• Reference and licence checks

Benefits

• A generous superannuation scheme
• 5 weeks annual leave with 17.5% leave loading
• 19-day month
• Corporate uniform allocation
• Payroll deductions and salary sacrifice options
• Wages paid fortnightly
• Employee Assistance Program

Applications close: Friday 06 November 2026 at 8am.