Area Manager - Sydney Metro

Travelex; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Bonuses and incentives

Staff discounts

Parental leave

Birthday leave

Bank holidays

Moving leave

Flare Benefits perks

Job summary

Travelex is seeking an Area Manager based in Sydney to lead up to 10 stores across Sydney metro and ACT, driving growth, profitability and strong customer experience. You will coach Store Leaders and Sales Consultants, ensuring KPI targets, compliance and financial performance are met in a fast-paced travel money retail environment.

This leadership role emphasizes building a healthy workplace culture, engaging cross-functional teams and delivering continuous improvements while representing a

Qualifications

• Strong commercial acumen and ability to apply solid commercial judgment
• Engage and present persuasively to Senior Management
• Minimum 2-3 years’ experience as a multi-site manager with 5+ stores
• Strong financial and commercial acumen with the ability to analyse data insights and identify risks/opportunities
• Capability with change management, leading teams through ambiguity
• Strong influencing, negotiating and communications skills
• Continued presence amongst locations and shifts in this highly visible role

Responsibilities

• Engage and present persuasively to Senior Management
• Lead multi-site teams across 5+ stores and ensure KPI targets and compliance
• Manage and control stock with Inventory Management
• Uphold operational excellence: store appearance, merchandising and dress code
• Provide timely feedback to State Manager on performance
• Build cohesive relations with support office teams
• Identify talent for growth and succession planning
• Address customer complaints promptly and identify trends for improvement
• Conduct regular performance reviews with direct reports
• Foster an inclusive and inspirational team environment
• Collaborate remotely with peers and key stakeholders

Skills

Commercial acumen

Persuasive communication

Multi-site management

Retail leadership

Change management

Negotiation

Influencing

Performance management

Job description

For over 50 years we’ve grown from a currency exchange bureau to a global travel money brand operating across 20 countries, creating smarter, faster and more flexible ways for people to spend abroad. We sit at the crossroads of travel, technology, retail and culture. As travel evolves, so do we.

Travelex is in a substantial growth period, searching for an inspiring and motivatedArea Managerto join our Retail Leadership team.Based in Sydney, you will be responsible for up to 10 stores throughout Sydney metro area and ACT.
Your focus will be driving results in a fast-paced environment and leading your team based on our Key Strategic Pillars:

• Compliance Culture

Reporting to the NSW State Manager, the Area Manager will be responsible for the Store Leaders and Sales Consultants, supporting the coaching of all roles to achieve KPI targets. The role will motivate the store teams in maximising all initial sales and all future on-line sales. This business-critical leadership role will drive positive sales results, create and maintain a healthy workplace culture, and lead strategic change to increase profitability.

WHAT YOU WILL GET

Competitive salary package on offer including bonuses, incentives

Enjoy birthday leave, bank holidays, moving leave and paid parental leave

Staff discounts on private health care and foreign currency

Inclusive and supportive company, where you will be comfortable to bring your whole self to work

Stability in a growing, global business

We have partnered with Flare Benefits for further perks

THE ROLE

To be successful as Area Manager you will demonstrate or possess:

Strong commercial acumen and ability to apply solid commercial judgment

Superior knowledge of product, services and procedures including customer care sales process

Drive performance by ensuring that portfolio and individual sales targets, KPIs and compliance obligations are achieved

Work with Inventory Management to manage and control stock ensuring the right product is allocated and replenished

Maintenance upkeep, training and upholding operational excellence, i.e. store appearance, visual merchandising, dress code and behaviour

Provide timely feedback to State Manager in relation to their business area including operations and colleagues’ performance.

Build and maintain collaborative, cohesive relations with the support office teams

Identify talent to support growth initiative and development with succession planning.

Manage customer complaints in a timely manner and identify trends or issues, implementing improvement and accelerate where required

Conduct regular one-to-one performance reviews with direct reports to provide feedback and identify areas of improvement across all reporting levels

Cultivate an inclusive, inspirational environment through consistent team recognition

In summary we need a leader who can get the job done, but also develop key relationships with peers and key stakeholders remotely.

REQUIRED SKILLS & EXPERIENCE

Our next Area Manager will possess:

Ability to engage and present persuasively to Senior Management

Minimum 2-3 years’ experience as a multi-site manager with a proven track record leading and managing 5 plus retail stores across a geographic spread

Strong financial and commercial acumen with the ability to analyse data insights and identify business and commercial risks and opportunities

Demonstrated experience and capability with change management, successfully leading teams through ambiguity

Strong influencing, negotiating and communications skills both written and verbal

Continued presence amongst all locations and shifts in this highly visible role.

Retail sales background is highly preferred for this role.

Finalist - Retail Employer of The Year

Travelex is committed to providing Equal Employment Opportunity to all candidates regardless of race/colour, sex, age, religion, sexual orientation, marital/family status, pregnancy, political opinion, union affiliation, national/ethnic origin, ancestry/culture, socio-economic background and/or disability.