Area Manager - Before and After School Care

The After School Klub; Sydney; On-site; AUD 95,000 - 125,000; Full time

Job summary

TASK is hiring an Area Manager to lead a cluster of before and after school care services across NSW. You will manage Service Leaders and Service Managers, ensuring high-quality, compliant programs for children and families with strong relationships with schools and communities.

You’ll drive attendance growth, manage costs within budget, mentor teams, and represent services at events. The role requires senior OOSH leadership and a commitment to child safety and compliance.

Qualifications

• At least 5 years’ OOSH experience, ideally across multiple sites.
• Experience as a Nominated Supervisor, or expert knowledge of law, regulations and OOSH policy.
• An understanding of the commercial levers of an OOSH business and the ability to influence them.
• Strong interpersonal skills, with the ability to earn trust and respect of Principals, families and teams.
• A valid Working With Children Check (WWCC) and required safeguarding certifications.

Responsibilities

• Direct line management of Service Leaders and Service Managers across a cluster.
• Ensure quality, compliant care for children and families; monitor attendance and cost control.
• Manage escalations, complaints and feedback with clear communication.
• Lead promotional planning and community engagement to grow attendance and protect contracts.
• Collaborate with the support office to deliver for children, families and schools.

Skills

Multi-site leadership

OOSH experience

Nominated Supervisor experience

WWCC

Foundations of Child Safety Training

First Aid

CPR

Asthma & anaphylaxis training

Child protection training

Stakeholder management

Job description

Area Manager - Before and After School Care

At TASK, it’s all about the kids and the team that supports them!

TASK runs before and after school care and vacation care at schools across NSW. We are recruiting an Area Manager to lead a cluster of our services and be accountable for their quality, compliance and performance. At TASK we strive to create joyful, secure, and inclusive child safe environments where children flourish outside school hours. Our success starts with exceptional people, and we’re committed to supporting you at every step.

Job Description

As Area Manager, you will be the direct line manager for the Service Leaders and Service Managers in your cluster, with an indirect reporting line for every team member across those services. You’ll be accountable for quality and compliant care that delivers for children and families, school communities, attendance growth, cost control, team engagement and contract retention.

You will be responsible for:

• Leadership
  • Leading Service Leaders and Service Managers as their direct line manager
  • Training, coaching and mentoring teams and individuals to meet performance expectations
  • Giving regular, constructive feedback and managing performance issues through to resolution
  • Building trust and clear communication across the cluster, so services become self-sufficient and leaders step up
• Quality and compliance
  • Keeping every service compliant with law and regulations through monitoring, audits and training
  • Managing minor and serious incidents with transparency, clear communication and proper documentation
  • Escalating any compliance, reputational or safety risk to the Nominated Supervisor or Approved Provider immediately
  • Making sure every session delivers a program built around high value experiences for all children
  • Reviewing the quality of environments and resources, and seeking approval for spend where they fall short
  • Acting as or on behalf of the Nominated Supervisor with the regulator on compliance, incident follow-up and Assessment and Rating
• Escalations and complaints
  • Managing and de-escalating incidents, complaints and feedback from team members, families and school communities
• Commercial outcomes
  • Setting a promotional plan for every service each term, with clear actions to grow attendance
  • Representing services at key events such as Kindergarten orientation, carnivals and open days
  • Managing service costs within budget and business rules
  • Building a trusting, collaborative relationship with school staff and Principals to protect contract retention
• Internal collaboration
  • Working closely with the support office to deliver for children, families, school communities and TASK

What we’re looking for:

You’re an experienced multi-site leader who truly cares about making a difference. You have:

• At least 5 years’ OOSH experience, ideally managing across multiple sites, or other transferable leadership experience
• Experience as a Nominated Supervisor, or expert knowledge of the law, regulations and OOSH policy
• An understanding of the commercial levers of an OOSH business and the ability to influence them
• Sound decision-making in complex situations with many stakeholders
• Strong interpersonal skills, with the ability to earn the trust and respect of Principals, families and your team
• A valid Working With Children Check (WWCC)
• Completion certificate for Foundations of Child Safety Training (GECCKO)
• First Aid (HLTAID012) and CPR (HLTAID009)
• Asthma and anaphylaxis training
• Current child protection training
• Lead a cluster of services and shape how they grow
• Professional development and career growth. We’ll help you take your career to the next level
• A strong, passionate team. You’ll never feel like you’re doing this alone
• A fun, rewarding role. Bring your creativity and make every day exciting

At TASK, the safety, health, wellbeing and best interests of children come first in every decision we make.

TASK is committed to the safety and wellbeing of children and young people. All employees share responsibility for maintaining a child safe environment. Appointment is subject to a Working With Children Check and compliance with TASK’s Child Safeguarding Policy and Code of Conduct.

At TASK we are dedicated to promoting equal opportunities for our colleagues, regardless of gender, race, socio-economic background, age, disability, sexual orientation, or national origin.

If you’re looking for a rewarding position in a values-driven organisation, TASK could be the perfect fit. Apply today and help us make a difference.