Area Manager

Travelex Central Services Limited; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses & incentives

Birthday leave

Staff discounts

Parental leave

Job summary

Travelex Central Services Limited is seeking an inspiring Area Manager to oversee up to 10 stores across Sydney metro and ACT. Based in Sydney, you will drive sales growth, coach Store Leaders and Sales Consultants, and ensure KPI targets and compliance are met.

The role emphasizes strong commercial acumen, people leadership, and ability to lead change while maintaining a positive workplace culture and delivering profitability.

Qualifications

• Strong commercial acumen and ability to apply solid commercial judgment.
• Superior knowledge of product, services and procedures including customer care sales process.
• Drive performance by achieving portfolio and individual sales targets, KPIs and compliance obligations.
• Demonstrated experience and capability with change management, leading teams through ambiguity.

Responsibilities

• Lead and coach Store Leaders and Sales Consultants across up to 10 stores in Sydney metro and ACT.
• Drive profitability and sales growth through KPI achievement and strategic initiatives.
• Maintain an inclusive, high‑performing culture and strong workplace environment.
• Collaborate with support office teams and NSW State Manager to execute business plans.

Skills

Commercial acumen

Influencing & negotiation

Communication skills

Change management

People leadership

Job description

Join Travelex and inspire adventure.

For over 50 years we’ve grown from a currency exchange bureau to a global travel money brand operating across 20 countries, creating smarter, faster and more flexible ways for people to spend abroad. We sit at the crossroads of travel, technology, retail and culture. As travel evolves, so do we.

Travelex is in a substantial growth period, searching for an inspiring and motivated Area Manager to join our Retail Leadership team. Based in Sydney, you will be responsible for up to 10 stores throughout Sydney metro area and ACT. Your focus will be driving results in a fast-paced environment and leading your team based on our Key Strategic Pillars.

Key Strategic Pillars

• Commercial Growth
• Competitive Advantage
• Compliance Culture
• Colleagues At Our Core
• Customer Centric

Reporting to the NSW State Manager, the Area Manager will be responsible for the Store Leaders and Sales Consultants, supporting the coaching of all roles to achieve KPI targets. The role will motivate the store teams in maximising all initial sales and all future on-line sales. This business-critical leadership role will drive positive sales results, create and maintain a healthy workplace culture, and lead strategic change to increase profitability.

WHAT YOU WILL GET

• Competitive salary package on offer including bonuses, incentives
• Enjoy birthday leave, bank holidays, moving leave and paid parental leave
• Staff discounts on private health care and foreign currency
• Inclusive and supportive company, where you will be comfortable to bring your whole self to work
• Stability in a growing, global business
• We have partnered with Flare Benefits for further perks

THE ROLE

To be successful as Area Manager you will demonstrate or possess:

• Strong commercial acumen and ability to apply solid commercial judgment
• Superior knowledge of product, services and procedures including customer care sales process
• Drive performance by ensuring that portfolio and individual sales targets, KPIs and compliance obligations are achieved
• Work with Inventory Management to manage and control stock ensuring the right product is allocated and replenished
• Maintenance upkeep, training and upholding operational excellence, i.e. store appearance, visual merchandising, dress code and behaviour
• Provide timely feedback to State Manager in relation to their business area including operations and colleagues’ performance.
• Build and maintain collaborative, cohesive relations with the support office teams
• Identify talent to support growth initiative and development with succession planning.
• Manage customer complaints in a timely manner and identify trends or issues, implementing improvement and escape where required
• Conduct regular one-to-one performance reviews with direct reports to provide feedback and identify areas of improvement across all reporting levels
• Cultivate an inclusive, inspirational environment through consistent team recognition

In summary we need a leader who can get the job done, but also develop key relationships with peers and key stakeholders remotely.

REQUIRED SKILLS & EXPERIENCE

Our next Area Manager will possess:

• Ability to engage and present persuasively to Senior Management
• Minimum 2-3 years’ experience as a multi-site manager with a proven track record leading and managing 5 plus retail stores across a geographic spread
• Strong financial and commercial acumen with the ability to analyse data insights and identify business and commercial risks and opportunities
• Demonstrated experience and capability with change management, successfully leading teams through ambiguity
• Strong influencing, negotiating and communications skills both written and verbal
• Continued presence amongst all locations and shifts in this highly visible role.

Retail sales background is highly preferred for this role.

Finalist - Retail Employer of The Year

Travelex is committed to providing Equal Employment Opportunity to all candidates regardless of race/colour, sex, age, religion, sexual orientation, marital/family status, pregnancy, political opinion, union affiliation, national/ethnic origin, ancestry/culture, socio-economic background and/or disability.