Area Manager

RGIT Australia; North Lakes; On-site; AUD 90,000 - 130,000; Full time

Job summary

PTC Phone Tech & Comm is seeking an Area Manager for Brisbane North. This hands-on leadership role spans multiple stores, coaching teams, and maintaining store standards.

You’ll lead from the front, embedding rhythms, coaching through accountability, and ensuring excellent customer experiences across sites. The role requires strong people leadership, data‑driven decision making, and willingness to travel regularly to different locations in the Brisbane North area.

Qualifications

• Minimum 3–5 stores multi-site leadership experience in telco, tech or services retail.
• Strong coaching skills to develop store leaders and teams.
• Comfortable with data, decision‑making and financial accountability.

Responsibilities

• Coach Store Leaders to own results, lead people, and grow stores.
• Maintain consistent in-store presence and team rhythms.
• Drive performance with SDPs, clear goals, and accountability.
• Ensure consistent customer experiences across all sites.
• Lead Local Area Marketing initiatives to boost foot traffic.
• Uphold compliance, visuals, and operational standards.

Skills

Multi-site leadership

People coaching

Data-driven decision making

Financial accountability

Store leadership presence

Job description

Lead With Purpose. Grow With Us. | Area Manager – Brisbane North

Retail Leadership | Multi‑Site Role | Technology with Heart

At PTC Phone Tech & Comm, we do more than repair devices—we empower people. We’re a passionate team united by purpose, and we’re on the lookout for a values‑driven Area Manager to lead our Brisbane North region.

This isn’t a desk‑based leadership role—it’s hands‑on, on‑the‑ground, and in‑store. You’ll be shoulder‑to‑shoulder with your teams, coaching, supporting, and even jumping in to complete repairs when needed. Leading from the front isn’t just encouraged—it’s expected. If you thrive in a fast‑paced retail environment, know how to coach through accountability, and lead with heart - this is your opportunity to make a real impact.

Chermside, North Lakes (2 locations), Capalaba, Carindale, Indooroopilly, Morayfield, Kawana and Sunshine Plaza

(subject to change based on business needs and new opportunities)

What’s in it for you?

• A full‑time salaried leadership role across a high‑potential region


• An opportunity to lead through performance, accountability, and a winning mindset


• A company that’s values‑first and people‑focused, with strong systems and HR support


• Be the bridge between strategic vision and store execution


• Ongoing leadership development and career growth—your success is our priority

What you’ll be doing:

• Coaching Store Leaders / Muli‑Site Managers to own their results, lead their people, and grow their stores


• Embedding strong team rhythms and holding others accountable through consistent in‑store presence


• Lifting team performance through Success Development Plans (SDPs) and goal clarity


• Ensure all stores deliver consistent customer experiences aligned with company standards.


• Activating Local Area Marketing (LAM) to connect with communities and drive foot traffic


• Upholding compliance, visual standards, and operational excellence across all sites


• Champion our culture and values every day.

What makes you a great fit:

• Multi‑site retail leadership experience (minimum 3‑5 stores, telco, tech or services retail preferred)


• Passionate about people—you lead with purpose, heart and integrity


• Comfortable with data, decision‑making, and financial accountability


• You have high expectations and the coaching skills to help others reach them


• Resilient, adaptable, and ready to travel regularly across WA.


• You believe strong store culture leads to strong business results

Our Values | How You Lead Matters

At PTC, our values are more than words—they guide the way we lead, work, and grow:

• Trust: You build strong, reliable relationships by delivering on your word and holding others to account.


• Sincerity: You lead authentically, providing clear, honest feedback and showing genuine care for your people.


• Simplicity: You bring clarity to complexity, making it easier for your teams to focus and succeed.


• Teamwork: You create a sense of “one team” across every store, lifting performance together.


• Challenge: You see challenges as the catalyst for growth—driving innovation, coaching through resistance, and raising the bar.

Ready to lead people with heart and performance in mind?

Let’s grow together—this is your time.

Our Recruitment Process:

If you meet our criteria, we'll schedule an initial zoom screening with the HR Team to discuss the role and ensure alignment with expectations.

Following a successful zoom interview, we'll invite you for a follow up zoom call with the National Sales Manager & Managing Director.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.