CUSTOMER ACCOUNT MANAGER

Hender Consulting; Melbourne; Remote; AUD 90,000 - 120,000; Full time

Job summary

MADEC Australia is seeking a Customer Account Manager to lead frontline operations and strengthen partnerships with host employers and workers across regional Australia.

You will ensure safe, efficient delivery of workforce solutions, coordinate with Wellbeing Officers and internal teams, and drive continuous improvement while managing travel across Victoria and New South Wales. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer account management and workforce operations.
• Understanding of labour hire and employment services is beneficial.

Responsibilities

• Ensure workforce operations are delivered safely and efficiently across multiple locations.
• Act as the key link between host employers, workers and internal teams.
• Support customer relationships, workforce planning and operational performance.
• Collaborate with customers, Wellbeing Officers and stakeholders to meet workforce requirements and resolve issues.
• Contribute to continuous improvement to strengthen service delivery and outcomes.
• Communicate effectively, balance priorities and maintain service, safety and quality.

Skills

Customer account management

Workforce operations

Labour hire

Logistics

Employment services

Job description

MADEC Australia is a leading national provider of workforce solutions, employment services, training and support programs, having grown from humble beginnings as a Mildura-based community organisation more than 50 years ago. MADEC's enduring purpose is to make a difference to people's lives and break down workforce barriers by connecting individuals, skills and employers through integrated solutions.

Through the delivery of labour hire and seasonal worker activities, MADEC has played a prominent role in the labour market including large-scale labour hire on-shore operations as well as the Pacific Australia Labour Mobility (PALM) scheme, delivered in partnership with the Australian government and countries in the Pacific Islands and Timor-Leste by providing access to work opportunities in Australia.

MADEC is undergoing an exciting phase of transformation and business growth and has several new positions available.

This highly visible role offers the opportunity to build strong customer partnerships, lead frontline operational teams and make a meaningful difference to the wellbeing and success of workers across regional Australia.

Reporting to the Regional Manager, the Customer Account Manager is responsible for ensuring workforce operations are delivered safely, efficiently and to a consistently high standard across multiple locations. Acting as the key link between host employers, workers and internal teams, you will play a pivotal role in supporting customer relationships, workforce planning and operational performance.

Working closely with customers, Wellbeing Officers and operational stakeholders, you will ensure workforce requirements are met, issues are resolved proactively and workers receive the support needed to achieve successful outcomes. You will also contribute to continuous improvement initiatives, helping to strengthen service delivery, operational effectiveness and customer satisfaction.

You are a confident, organised and solutions-focused leader who enjoys building trusted relationships and working in a dynamic, fast-paced environment. You understand how to balance customer expectations, workforce needs and operational priorities while maintaining a strong focus on service, safety and outcomes.

You have experience in customer account management, workforce operations, labour hire, logistics, employment services or a similarly people-focused environment. Your ability to communicate effectively, solve problems and coordinate competing priorities will enable you to build credibility with customers, support frontline teams and deliver exceptional service outcomes.

You are proactive, adaptable and resilient, with the ability to think on your feet and respond effectively to changing circumstances. Equally comfortable working independently and as part of a team, you bring strong judgement, initiative, situational awareness and a collaborative approach to achieving results.

A First Aid Certificate, current driver's licence, National Police Check and the ability to undertake extensive intrastate travel (and some interstate travel) are essential.

With frequent travel expected throughout Victoria and New South Wales, this position can be based remotely.