APS6 Senior Service Management Officer

Softtest pays pty ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

NDIA in Canberra is seeking an APS6 Environment and Release Manager to co-ordinate and manage detailed release activities across multiple environments and portfolios, ensuring alignment with program objectives and governance.

The role liaises with ICT Change Management, delivery partners, and engineering teams to plan, schedule and execute releases, addressing environment constraints and dependencies while maintaining strong stakeholder relationships.

Responsibilities

• Support the establishment and maintenance of the Release Management processes in consultation with relevant stakeholders including third party suppliers.
• Support execution of the Release Management processes inclusive of scheduling, coordinating and the management of releases across the Group for multiple applications across various portfolios, i.e. Salesforce, MuleSoft, EDW, SAP, APIC, Environments, Data. Releases may be inclusive of Projects and Programs, application changes, operating system patches, security improvements, and hardware upgrades.
• Support the coordination of recurring release content reviews and refinement based on the prioritised business and non-functional backlogs, service requests, third party applications, or operating system/environment updates.
• Support the development and maintenance of the Release schedule, balancing technical dependencies and business requirements, compliance and other priorities.
• Contribute to regular release management forums using work management tool set as the primary point of reference.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Contribute to the production of Release, Deployment, Run Books and Implementation Plans.
• Liaise with delivery partner(s) for system implementation – this will include NDIA teams, Services Australia teams and commercial vendor teams.
• Work with release engineers to understand impacts of branches and code merges.
• Contribute to regular Release Reporting and represent the Release program and status in ICT Change Management activities and release planning.
• Ensure all ICT Change Processes are followed including Cyber assessments, Penetration testing, Go/No-Go gates.
• Maintain a positive collaborative team environment including business and delivery partner(s).
• Provide ICT delivery support to the team, including on conformance to Release and Change process, delivery methods and Project Management tool usage.
• Be a champion for continuous improvement, leveraging deep experience in ICT Release Management.

Job description

Australian Citizens residing in Australia only respond.

Job details

Role/s: 1 x APS6 Environment and Release Manager

The APS6 Environment and Release Manager (Labour Hire) is required to coordinate and assume responsibility to undertake detailed or sensitive projects that may include performing varied activities involving many different and unrelated processes or methods that may impact on the strategic or operational outcomes that support the NDIA's objectives to build a world-leading National Disability Insurance Scheme.

The role will support the program delivery by providing a detailed technical implementation schedule and associated status reports. The role will also work with the testing and engineering teams to define the environment management plan and ensure the release planning incorporates environment constraints or considerations.

The position is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA's interests across a range of forums.

Key duties and responsibilities

• Support the establishment and maintenance of the Release Management processes in consultation with relevant stakeholders including third party suppliers.
• Support execution of the Release Management processes inclusive of scheduling, coordinating and the management of releases across the Group for multiple applications across various portfolios, i.e. Salesforce, MuleSoft, EDW, SAP, APIC, Environments, Data. Releases may be inclusive of Projects and Programs, application changes, operating system patches, security improvements, and hardware upgrades.
• Support the coordination of recurring release content reviews and refinement based on the prioritised business and non-functional backlogs, service requests, third party applications, or operating system/environment updates.
• Support the development and maintenance of the Release schedule, balancing technical dependencies and business requirements, compliance and other priorities.
• Contribute to regular release management forums using work management tool set as the primary point of reference.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Contribute to the production of Release, Deployment, Run Books and Implementation Plans.
• Liaise with delivery partner(s) for system implementation – this will include NDIA teams, Services Australia teams and commercial vendor teams.
• Work with release engineers to understand impacts of branches and code merges.
• Contribute to regular Release Reporting and represent the Release program and status in ICT Change Management activities and release planning.
• Ensure all ICT Change Processes are followed including Cyber assessments, Penetration testing, Go/No-Go gates.
• Maintain a positive collaborative team environment including business and delivery partner(s).
• Provide ICT delivery support to the team, including on conformance to Release and Change process, delivery methods and Project Management tool usage.
• Be a champion for continuous improvement, leveraging deep experience in ICT Release Management.