APS6 Project Officer, Infection Prevention and Control

Australian Commission on Safety and Quality in Health Care; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Australian Commission on Safety and Quality in Health Care in Sydney CBD NSW is seeking an APS6 Project Officer for Infection Prevention and Control. The role supports the IPC program and ensures operation of online systems and currency of resources.

You will coordinate a help desk, manage user databases, provide user training, and liaise with stakeholders to deliver system improvements. Hybrid office/home arrangement with regular office presence.

Qualifications

• Experience in managing high-volume online customer management systems (>200k users).
• Experience in online learning systems management.
• Experience in systems mapping, including user stories and systems migration.
• Ability to communicate effectively to clinical or student end users and IT vendors.
• Experience in providing systems training to others.
• Ability to produce online user support materials for diverse audiences.

Responsibilities

• Coordinate the operation of a help desk service, including ticket triage, escalation and rostering.
• Document and communicate how admins and health professionals use online systems.
• Maintain up-to-date user databases and provide user support.
• Manage contracts and contract deliverables for online systems.
• Liaise with internal and external stakeholders about system operation and improvement.
• Prepare regular help desk performance reporting and maintain support resources.
• Collaborate with team members and other program teams, including secretariat support.
• Perform other duties including assistance with reception and corporate functions.

Skills

Online systems management

Learning systems administration

Systems mapping

Verbal and written communication

Training delivery

User support materials

Job description

APS6 Project Officer, Infection Prevention and Control

Australian Commission on Safety and Quality in Health Care – Sydney CBD NSW

The Commission leads and coordinates national improvements in healthcare safety and quality. It works in partnership with patients, carers, clinicians, the Australian, state and territory health systems, the private sector, managers and healthcare organisations to achieve a safe, high-quality and sustainable health system.

The Infection Prevention and Control (IPC) program supports the Commission's work on the National Quality and Safety Health Service Preventing and Controlling Infections Standard and the national standards for primary and community care and aged care, and coordination of the National Hand Hygiene Initiative. The work of the IPC team includes development of national policies, guidelines and strategies to respond to healthcare-associated infections (HAIs) and promote effective use of HAI data and data from the Antimicrobial Use and Resistance in Australia surveillance program for patient safety initiatives to prevent and control AMR and HAIs. The Project Support Officer is responsible for ensuring the operation of the Commission's online systems and the currency of supporting resources.

Duties of the APS6 Project Officer, Infection Prevention and Control will include, but are not limited to, the following:

Coordinate the operation of a help desk service, including daily ticket triage, escalation for second level support, helpdesk rostering, maintenance of user support portal and managing the use and subscription of online customer support software.

Document and communicate how administrators and health professionals use the online systems for the purposes of system customisations, training and reporting. This may be done in the form of user journeys.

Maintain up to date user databases.

Provide support to system users and support and training to Commission staff, as required, about the operation of the online systems.

Manage contracts and contract deliverables related to the online systems.

Liaise with internal and external stakeholders about system operation and improvement.

Coordinate and prepare regular help desk performance reporting.

Maintain the currency of support resources.

Collaborate with other team members and other program teams within the Commission to support the work of the team, including providing administrative and secretariat support where necessary.

Other duties as required which may include projects and providing assistance to the Commission's corporate functions, such as assistance with reception duties.

The successful candidate will have:

Demonstrated experience in managing high volume (>200k person) online customer management systems

Demonstrated experience in managing online learning systems

Demonstrated experience in systems mapping, including user stories and systems migration

Able to effectively communicate verbally and in writing to clinical or student end users and IT vendors

Demonstrated experience in providing effective systems training to others

Able to produce online user support materials for a variety of audiences

For further information, please refer to the position description and applicant pack available from the Commission's website at: https://www.safetyandquality.gov.au/careers .

Candidates must be Australian citizens to be eligible to apply.

Please note: This position will be offered in a hybrid model of office based (Sydney) and working from home, where operationally feasible. A regular weekly presence in the office is required.

Questions about the role can be directed to Jan Gralton (02) 7232 5***.

Closing date for applications is 11.59pm Australian Eastern Daylight Time (AEDT) Tuesday 27 October 2026.