APS6 Case Management Officer

Talent; Melbourne; Hybrid; AUD 68,486 - 97,541; Full time

Job summary

A leading community-focused federal government agency is seeking a Case Management Officer for a 12-month contract in Melbourne. This role involves end-to-end case management, resolving AAT applications, and working in a hybrid environment. Candidates must have Australian Citizenship and a paralegal or legal background is highly desirable.

Qualifications

• Ability to work in a deadline-driven environment.
• Methodical and process-driven approach.
• High organisational and administrative abilities.

Responsibilities

• Undertaking end-to-end case management activities.
• Resolving matters through case management of AAT applications.
• Preparing documents detailing resolution options.

Skills

Organisational skills

Problem-solving

Administrative abilities

Education

Paralegal or legal background

Job description

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This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$60.26/hr - A$60.26/hr

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The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for an APS6 level Case Management Officer to join the ART Case Management Branch.

12-month initial contract with opportunity for extension. Expected hourly rates of $60.26 per hour + Superannuation, with the option to be based out of Richmond.

Hybrid working environment, consisting of two days working from home, with the remaining 3 on site each week.

Your responsibilities will include:

• Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
• Resolving matters through case management of AAT applications in relation to reviewable decisions
• Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
• Obtaining necessary information and advice to effectively resolve AAT matters.
• Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding to priorities and risks, including risk to the participant & Scheme sustainability
• Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

About you?

• The ability to produce work in a deadline driven environment.
• High organisational / administrative abilities
• Methodical and process driven.
• Inquisitive and problem-solving approach.
• Paralegal or a legal background is highly desirable.

Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.

APPLY

Submit your resume, or for further information please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Health and Human Services

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