Team Leader, Credentials and Assessments

Australian Association of Social Workers (AASW); Melbourne; On-site; AUD 180,000 - 220,000; Full time

Job summary

A key organization in social work is seeking a Team Leader for Credentials and Assessments. This role involves leading accreditation services and ensuring high-quality advice. The ideal candidate will have formal qualifications in social work and relevant experience. The position offers a competitive salary and the chance to make a meaningful impact on social work standards in Australia.

Qualifications

• Formal qualifications in social work, administration, or education.
• Relevant experience in the social work profession.
• Highly developed organisational skills and experience managing conflicting work priorities.

Responsibilities

• Lead the accreditation programme for social workers.
• Implement policies and procedures for quality control.
• Provide management and leadership support to the team.

Skills

Leadership

Quality Improvement

Collaboration

Customer Service

Education

Degree in Social Work or Related Field

Job description

Team Leader, Credentials and Assessments

Team Leader, Credentials and Assessments

1 day ago Be among the first 25 applicants

• Lead credential assessments and service quality

The Position

As the Team Leader, Credentials & Assessments, you will lead the team responsible for providing high level quality advice and managing a range of assessments including the accreditation for mental health social work and the range of other credentials.

You will take the lead to focus on continuous quality improvements and the delivery of a high-quality service to our members and future members.

About the Association

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 17,000 members. The AASW sets the benchmarks for professional education and practice in social work and has a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

What our team thinks …

We are proud to share highlights from our recent staff culture survey. Responding with ‘strongly agree’ or ‘agree’, our team reports:

• 94% - find professional meaning in my work
• 88% - are proud to work with us
• 90% - would recommend the AASW as a good place to work

Your Key Responsibilities

• Ensure the effective operation of the Accreditation programme for social workers including the delivery of quality, professional advisory and accreditation services
• Implement existing policies and procedures and develop new documents as appropriate including required research in consultation
• Develop and implement quality control standards including moderation of external assessment
• Review and audit processes periodically to ensure processes are efficient and effective
• Support the development of new credentials as required
• Provide direct management and leadership support to the team
• Monitor and manage individual and team performance, providing regular feedback
• Formal qualifications in social work, administration, or education.
• Relevant experience in the social work profession, administration, education or managing programs.
• Previous experience with continuous improvement of systems where those systems are used to assess, monitor, and improve the quality service delivery. Regularly assess compliance against quality standards.
• Previous experience working in a regulatory or highly governed compliance environment.
• Project planning/scheduling experience and staff supervisory experience.
• Highly developed organisational skills, including experience in managing conflicting work priorities and delivering quality work outputs within tight timelines.
• Highly experienced in working with a range of stakeholders, demonstrating excellent customer-service skills.
• Polished and professional communication skills and manner.
• Ability to undertake occasional inter-state travel from time to time and attend out-of-hours meetings.
• Experienced in providing executive-level secretariat support to committees/volunteer advisory groups.

How to Apply

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and a cover letter addressing the key selection criteria listed above.

Applications close 12th of August 2025 however, we reserve the right to end the closing date early.

Please direct any queries to: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civic and Social Organizations

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