APS5 Claims Manager

Aurion; Canberra; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Support for mental wellbeing programs

Job summary

A government agency is seeking a Claims Manager to oversee the management of workers' compensation claims. The role involves engaging with claimants and employer representatives to ensure positive health and return to work outcomes. Ideal candidates will have relevant certificates in claims or injury management and will work within a supportive team environment. The position offers flexible working arrangements, including potential remote work options.

Qualifications

• Experience managing workers' compensation claims.
• Ability to engage with claimants, employer representatives, and medical providers.
• Knowledge of return to work strategies.

Responsibilities

• Oversee the management of workers’ compensation claims.
• Engage with claimants and employer representatives.
• Achieve positive health outcomes for employees.

Skills

Claims management

Injury management

Relationship management

Education

Certificates in claims or injury management, law, health, business administration, or finance

Job description

As part of the Claims Management Group (CMG), Claims Operations is a large, multi-disciplinary team delivering high quality claims management services. The team is led by an Assistant Director and made up of claims managers, senior claims managers, and employer account managers, with support from injury managers. The team collaborates to achieve positive health and return to work outcomes for employees and employers.

Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or specialised claims and is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving positive claim outcomes for that portfolio.

Overview of the role

As a Claims Manager you will work as part of a Claims team responsible for the management of workers’ compensation claims. Claims Managers oversee a portfolio of claims including the engagement with claimants, employer representatives and medical/treatment providers to achieve positive health and return to work outcomes. The Claims Manager reports to the Assistant Director, Claims Operations.

• Certificates or competencies in relevant disciplines such as claims or injury management, law, health, business administration or finance.

Eligibility and specific conditions of employment

• Character clearance (Australian Criminal History Check).
• Employee health declaration.
• Six months probationary period for new engagements.
• Ability to obtain and maintain a Baseline. In some cases, a higher-level security clearance may be required.
• Specific conditions:
  • Comcare supports flexible working arrangement (FWA) however, different types of FWA are suitable for different types of roles to meet operational requirements and minimise WHS risks. Remote/Working from home arrangements may apply as an office/home hybrid arrangement in this role.
  • Incumbents in these roles may be required to participate in routine programs to support mental wellbeing, for example wellbeing checks or group supervision. Training and supports are provided for employees to manage client engagements and the expectations of the role.

How to apply

Please review the Job Information Pack below and provide a statement of claims

with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities. Your statement should not exceed two pages.

Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact [e-mail]