APS2 Processing Officer

Aurion; Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Comcare's Claims Management Group performs administrative payment processing and case handling within the CAIS team, delivering allocated processing tasks including straightforward payment processing within required timeframes and in compliance with established procedures.

The role requires providing quality and accurate information to stakeholders on basic and routine procedures, guidelines and policy, supporting timely decisions and effective service delivery.

Qualifications

• Experience in administration, data entry, or payment processing.
• Specific experience in workers’ compensation and public service contexts.

Responsibilities

• Deliver allocated administrative and processing tasks including straightforward payment processing within required timeframes, in compliance with set procedures.
• Provide quality and accurate information to stakeholders on basic and routine procedures, guidelines and policy.

Skills

Administration

Data entry

Payment processing

Job description

Synopsis

Applications submitted after the closing date will not be accepted unless Comcare has approved an extension due to special circumstances

Overview of the group and team

The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service.

The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.

Team Structure

The Claims Administration and Income Support (CAIS) team performs several critical financial and administrative services to support the claims business in the management of claims transactions. The CAIS team operates under two sub teams: Income Support and Financial and Client Services.

The Financial and Client Services team is responsible for undertaking administrative claim functions that range from provider payment processing, document processing to taking calls for the contact centre. This is a high-volume environment.

Overview of the role

The Processing Officer works within the Financial and Client Services team of CAIS. The role delivers allocated administrative and processing tasks including straight forward payment processing within required timeframes, in compliance with set procedures. This includes providing quality and accurate information to stakeholders on basic and routine procedures, guidelines and policy.

Desirable experience

• Experience in administration, data entry, or payment processing with proven quality and productivity.
• Specific experience in workers’ compensation and public service contexts.

Eligibility and specific conditions of employment

• Australian citizenship.
• Character clearance (Australian Criminal History Check).
• Employee health declaration.
• Six months probationary period for new engagements.
• Ability to obtain and maintain a Baseline security clearance.

How to apply

Please review the Job information pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities. Your statement should not exceed one page.

Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact [e-mail]