APS4 Case Officer: Travel Documents (On-site, Melbourne)

Select Aust Sydney; Melbourne; Sur place; AUD 61 000 - 87 000; Plein temps

Résumé du poste

Randstad in Melbourne CBD is seeking APS4 Case Officers on a contract basis to support Australians travelling abroad through travel document processing and eligibility assessments. The role is 100% on-site with an ASAP start and initial contract to June 2027, with strong potential for extension.

The rate is $53.75 per hour plus superannuation. Mandatory Australian Citizenship is required, and candidates will work in fast-paced environments handling sensitive information and direct customer

Qualifications

• Mandatory Australian Citizenship (baseline or higher security clearance eligibility required)
• Experience handling high-volume service delivery and complex customer interactions preferred

Responsabilités

• Customer Service: Deliver courteous, prompt, and professional service across face-to-face, telephone, and written channels.
• Assessment & Decision-Making: Assess and determine eligibility for Australian travel documents by interpreting and applying relevant legislation, regulations, and operational policies.
• Investigations & Issue Resolution: Investigate standard to moderately complex travel document cases, manage alerts from partner authorities, and propose escalation pathways when necessary.
• Operational Administration: Conduct spoils, secure destruction, site custodian duties, and personalisation support adhering to strict operational security frameworks.
• Teamwork & Crisis Response: Collaborate across teams, assist in coaching peers, and adapt rapidly to operational demands, including emergency or crisis response deployments.

Description du poste

Randstad in Melbourne CBD is seeking APS4 Case Officers on a contract basis to support Australians travelling abroad through travel document processing and eligibility assessments. The role is 100% on-site with an ASAP start and initial contract to June 2027, with strong potential for extension.

The rate is $53.75 per hour plus superannuation. Mandatory Australian Citizenship is required, and candidates will work in fast-paced environments handling sensitive information and direct customer