APS4/5 Client Service and Administration Officer

HorizonOne Recruitment Pty; Canberra; On-site; AUD 69,000 - 90,000; Full time

Benefits offered by this job

12% Super

Job summary

HorizonOne Recruitment Pty is seeking an experienced Client Service and Administration Officer for a long-term labour-hire role in Barton, ACT. You will manage client inquiries, process applications, and maintain records within a collaborative corporate services team.

Applicants should have APS administration experience, knowledge of government security frameworks, and hold an NV1 clearance. Driving licence is desirable. This is an on-site position with no WFH option.

Qualifications

• Experience undertaking administrative tasks, processing applications and handling high volumes of client enquiries.
• Knowledge of Government processes and policy frameworks is beneficial.
• NV1 security clearance is mandatory to be considered.

Responsibilities

• Act as primary contact for clients via phone, email, and in person; respond to enquiries and de‑escalate concerns.
• Provide timely and accurate advice in line with policies and service standards.
• Receive, review and process applications ensuring information is complete and accurate.
• Maintain accurate client records and update internal systems.
• Liaise with stakeholders to progress administrative processes and support external service providers.

Skills

Customer service

Communication

Administrative tasks

De-escalation

Education

Certificate III/IV in Government

NV1 security clearance

Job description

About the Department of Foreign Affairs and Trade

The Department of Foreign Affairs and Trade (DFAT) promotes and protects Australia’s international interests to support the nation’s security and prosperity globally.
DFAT works with international partners to tackle global challenges, increase trade and investment opportunities, and support Australians overseas.
The department manages Australia’s international presence, a network of over 120 embassies, high commissions and consulates-general across five continents, with more than 6,000 staff based in Australia and overseas.

Opportunity

This is an opportunity to secure a long-term, labour hire contract with one of the most sought-after agencies in the Commonwealth Government. Working within a corporate services function, you will provide support to the broader Department.

• Barton based role – no WFH options
• Work in a collaborative team, supporting corporate services

The Role

DFAT requires a Client Service and Administration Officer to provide high-quality client service and administrative support as part of the broader corporate services function. The team manages enquiries, processes applications, maintains accurate records and contributes to efficient operational processes.
Working as part of a collaborative team, the position contributes to efficient client service outcomes and supports continuous improvement across the section. Duties include, but are not limited to:

• Acting as a primary point of contact for clients via phone, email and in-person to respond to enquiries and de‑escalate concerns
• Providing timely and accurate advice to clients in accordance with relevant policies, procedures and service standards
• Receiving, reviewing and processing applications in a timely manner, ensuring information is complete and accurate
• Maintaining accurate client records and update relevant internal systems
• Liaising with internal and external stakeholders to commence, monitor, progress and finalise administrative processes
• Supporting processes involving external service providers and other government agencies
• Processing sensitive external checks in accordance with relevant requirements and procedures

The Ideal Person

You are an experienced APS administrator and ideally have worked in personnel security and vetting previously.
You will bring the following skills and experience:

• Experience undertaking administrative tasks, processing applications and managing high volumes of client enquiries
• Certificate III or IV in Government (not essential)
• Knowledge of the Australian Government Protective Security Policy Framework
• Hold a valid driver’s licence (desirable)
• A current NV1 security clearance is mandatory to be considered

Desirable:

• Knowledge of security clearance vetting processes is highly desirable.
• Hold a valid driver’s licence

Salary

• $50/hr – $65/hr + 12% Super
• Long-term, 12-month labour hire contract, full-time, possibility of a 12-month extension
• Based in Barton, ACT

HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.