Claims Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working options

Activity-based working environment

Job summary

ACT Insurance Authority (ACTIA) is seeking a Claims Officer on a full-time temporary basis with the possibility of permanency. The successful candidate will manage a portfolio of general insurance claims, delivering accurate outcomes in a dynamic public sector setting.

Reporting to the Assistant Director, you will operate in a team that values inclusiveness and supports flexible arrangements, including ABW and hybrid work across ACT locations.

Qualifications

• Experience in claims management in private or public sector environments.
• Strong customer service skills and ability to meet tight deadlines.
• Excellent interpersonal skills and a collaborative team player.

Responsibilities

• Manage a portfolio of claims across multiple general insurance lines.
• Coordinate with legal providers and ensure timely, accurate outcomes.
• Contribute to an inclusive team culture and uphold ACT Public Service values.

Job description

Claims Officer
Full-time Temporary with a Possibility of Permanency

Details: Do you have experience in delivering exceptional claims management functions in private or public sector environments?

Do you have excellent customer service skills and find you thrive in an exciting, dynamic and fast-paced environment?

Do you have strong interpersonal skills and enjoy a challenge?

If you do, then this may be the perfect job for you! The ACT Insurance Authority (ACTIA) is a high performing, small group of professionals that value great culture and enjoy a supportive environment.

ACTIA is looking for an enthusiastic, positive and motivated individual who has a passion for claims management with a focus on achieving positive claims outcomes and broader organisational objectives to join us as a Claims Officer on a temporary basis with the possibility of extension and/or permanency.

Reporting to the Assistant Director, the Claims Officer is responsible for managing a portfolio of claims across multiple general insurance lines. We are looking for an individual who excels at exercising attention to detail and demonstrates the ability to meet tight deadlines, communicates clearly and can work closely with legal providers. This role requires an individual who is excited to be part of a team that values diversity and practices inclusiveness in line with ACT Public Service values.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and the ACT community.

Notes: This is a temporary position available immediately until 31 December 2026 with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill future vacancies over the next 12 months.

This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and Flexispace working locations across the ACT, flexible start and finish times.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately until 31 December 2026 with the possibility of extension up to 12 months and/or permanency.