APS 4 - Service Delivery Officer

Australian Department of Social Services; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Department of Social Services in Canberra seeks an APS4 Service Delivery Officer to support the administration of government grant programs through high-quality operational and administrative activities. You will work in a team within legislative, policy and regulatory frameworks, prioritise tasks, exercise judgement on routine issues and contribute to continuous improvement.

Responsibilities include applying frameworks to grant administration, managing workload, building

Responsibilities

• Applying legislative, policy and regulatory frameworks to support grant administration.
• Managing workload to meet objectives and timelines.
• Identifying and resolving routine operation issues and escalating complex matters.
• Building positive relationships with team members and stakeholders.
• Contributing to continuous improvement and workplace culture.

Job description

Australian Department of Social Services – Canberra ACT

As an APS4 Service Delivery Officer, you will contribute to the effective administration of government grant programs by delivering high-quality operational and administrative support. Working in a team and within established legislative, policy and regulatory frameworks, you will exercise sound judgement, manage competing priorities and contribute to the achievement of business outcomes.

You will work collaboratively with colleagues and stakeholders, to resolve routine issues and support continuous improvement initiatives.

Responsibilities may include:

• applying relevant legislative, policy and regulatory frameworks to support grant administration
• managing and prioritising your workload to meet business objectives and timeframes
• exercise sound judgement to identify and resolve routine operation issues and elevate more complex matters when required
• building and maintaining positive working relationships with team members and stakeholders
• working independently and collaboratively to contribute to team and organisational outcomes
• contributing to continuous improvement, change initiatives and a positive workplace culture.

Please review the job pack for the full position description.