Service Delivery Officer

Australian Department of Social Services; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

The Australian Department of Social Services in Sydney, NSW seeks an APS4 Service Delivery Officer to support grant programs through strong administrative and operational performance. You will work in a team, process data for applications, enter information into systems, manage team mailboxes, and prioritise tasks to deliver timely outcomes while complying with legislative and policy frameworks.

Collaboration with colleagues and stakeholders will be essential, and you will contribute to

Qualifications

• Experience delivering data administration for grant programs.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Work as part of a team to meet outcomes.
• Assist with data administration for grant applications.
• Accurately enter data into systems.
• Assist in managing team mailboxes and allocating work.
• Prioritise tasks and manage competing priorities within timeframes.
• Support administrative tasks or simple projects as directed.

Skills

Data entry

Data management

Administrative support

Prioritisation

Teamwork

Job description

Australian Department of Social Services – Sydney NSW

As an APS4 Service Delivery Officer, you will contribute to the effective administration of government grant programs by delivering high-quality operational and administrative support. Working in a team and within established legislative, policy and regulatory frameworks, you will exercise sound judgement, manage competing priorities and contribute to the achievement of business outcomes.

You will work collaboratively with colleagues and stakeholders, to resolve routine issues and support continuous improvement initiatives.

As an APS4 Service Delivery Officer, you will contribute to the effective administration of government grant programs by delivering high-quality operational and administrative support. Working in a team and within established legislative, policy and regulatory frameworks, you will exercise sound judgement, manage competing priorities and contribute to the achievement of business outcomes.

You will work collaboratively with colleagues and stakeholders, to resolve routine issues and support continuous improvement initiatives.

The key duties of the position include:

• work as part of a team to meet outcomes
• assist with performing data administration as required for grant applications
• accurately enter data into systems
• assist in the management of team mailboxes including the allocation of work through a request management system
• prioritise tasks and manage competing priorities to deliver outcomes within specified timeframes
• actively manage own workload and seek support and guidance as required
• assist with administrative tasks or simple projects as directed.

Please review the job pack for the full position description.

Getting to know the Department of Social Services

The Department of Social Services (DSS) develops policies and delivers programs that support the lifetime wellbeing of Australians and their families. Our vision is to achieve the best health, wellbeing and safety of all Australians. Our people are critical in delivering the key priorities of DSS. We are seeking candidates that reflect our cultural values of curious, contestability, courage and collaboration.