APS 4 - Health Records Officer

Australian Department of Defence; Canberra; On-site; AUD 82,000 - 89,000; Full time

Job summary

Australian Department of Defence – Campbell ACT is seeking a Health Records Officer to support the Health Information Office. The role focuses on coordinating health information requests for Defence members and third parties, in compliance with legislation and Defence policies.

You will assist with SOP development, governance of health information, and day-to-day administration within the HIO, providing accurate advice and timely responses in a fast-paced environment.

Qualifications

• Strong administrative and organisational skills.
• Experience with health information requests or health information systems.
• Ability to work independently and in small teams; good communication.
• Knowledge of legislation like FOI, Privacy, Work Health and Safety.
• Experience with governance of health information.

Responsibilities

• Assist with the group inbox, coordinate and respond to health information requests; provide subject matter expert advice.
• Assist in developing Standard Operating Procedures (SOPs) and mentor contracted workforce on health information requests.
• Ensure relevant policies and processes are updated and followed per legislation.
• Govern health information within the HIO team, including quality assurance and release of health records.
• Take on other administration tasks within HIO as directed.

Skills

Administrative skills

ICT literacy

Time management

Communication skills

Independent worker

Information governance

FOI/Privacy knowledge

Tools

Records management system

Electronic health records

Job description

Australian Department of Defence – Campbell ACT

13d ago , from Australian Department of Defence

• $81,868 - $89,377 + up to 15.4% Superannuation
• Campbell Park - ACT

The Role

We have a unique opportunity for a Health Records Officer to join the Health Information Office (HIO). Joint Health Command is looking for a diligent individual to assist in the co-ordination of Health Information Requests. This person will have excellent communication skills and assist in the service delivery of health information to both members and third parties in accordance with relevant legislation, Defence policy and processes.

The Health Records Officer will be responsible for:

• Assisting with the group inbox including the co-ordination and prompt response to health information requests, subject matter expert advice to members, and allocation of work load within the team;
• Assisting in the development of Standard Operating Procedures (SOPs) and providing mentorship, training and advice when required to a contracted workforce in relation to health information requests;
• Ensuring relevant policies and processes are updated and followed in accordance with legislative requirements;
• Ensuring appropriate governance of health information within the HIO team, including quality assurance and release of health records;
• Other administration tasks within HIO as directed.

About our Team

Joint Health Command (JHC) contributes to operational capability of the Australian Defence Force through delivery of reliable, resilient, affordable and best practice health services.

The Health Information Office (HIO) supports these activities by enabling data driven decision making at all levels of the organisation through report development and insight generation, utilising data from the Defence-electronic Health System and other linked sources.

The HIO is responsible for health data stewardship including applying legislative frameworks and best practice standards relating to data collection, storage, use and security; and governance of the health information domain including the systems for collecting storing, and managing data; and data quality and assurance.

HIO health records team operate in a fast-paced environment with responsibility to assess, triage and action requests for health information and records from Defence members and from third parties under legal authority.

Our Ideal Candidate

The Ideal Candidate will be highly motivated, have high levels of administration and organisational abilities as well as a keen eye for attention to detail. The candidate will be required to work collaboratively as part of a small team and independently with excellent communication skills. They should be adaptable, flexible and comfortable dealing with change within the workspace.

To succeed in this role, applicants will be required to demonstrate:

• High levels of administrative and organisational skills;
• Strong ICT literacy and previous experience dealing with a records management database and/or electronic health systems.
• Strong time management skills, sound judgment, problem solving skills and initiative;
• Well-developed oral and written communication skills with the ability to provide accurate advice to stakeholders regarding moderately complex health information related issues.
• Ability to work independently and as part of a small, high performing team;
• Ability to handle sensitive health information in accordance with government legislative requirements; and
• Demonstrated experience in handling requests made pursuant to legislative instruments such as the Freedom of Information Act, Privacy Act and Work Health and Safety Act.

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