Health Records Officer

Department of Defence; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Department of Defence invites applications for a Health Records Officer within the Health Information Office. You will coordinate health information requests, support service delivery to Defence members and third parties, and ensure compliance with applicable legislation and Defence policy.

You will contribute to governance and quality assurance for health records. Successful candidates will have strong administrative skills, ICT literacy, and the ability to work both independently and as

Qualifications

• Experience handling health information requests with accuracy and discretion.
• Ability to interpret and apply relevant legislation and Defence policies.
• Proven organisational skills and attention to detail; able to mentor staff.
• Strong ICT literacy and experience with health information systems.

Responsibilities

• Assist with the group inbox and coordinate health information requests; provide guidance to members.
• Contribute to SOP development and mentor contracted staff on information requests.
• Ensure policies and processes meet legislative requirements.
• Govern health information governance, QA and release of records.
• Undertake other admin tasks within the Health Information Office.

Skills

Administrative efficiency

Organisational skills

ICT literacy

Time management

Communication skills

Independent work

Discretion with sensitive information

Legislation awareness (FOI/Privacy/WHS

Tools

Records management database

Electronic health systems

Job description

We have a unique opportunity for a Health Records Officer to join the Health Information Office (HIO). Joint Health Command is looking for a diligent individual to assist in the co-ordination of Health Information Requests. This person will have excellent communication skills and assist in the service delivery of health information to both members and third parties in accordance with relevant legislation, Defence policy and processes.

The Health Records Officer will be responsible for:

• Assisting with the group inbox including the co-ordination and prompt response to health information requests, subject matter expert advice to members, and allocation of work load within the team;
• Assisting in the development of Standard Operating Procedures (SOPs) and providing mentorship, training and advice when required to a contracted workforce in relation to health information requests;
• Ensuring relevant policies and processes are updated and followed in accordance with legislative requirements;
• Ensuring appropriate governance of health information within the HIO team, including quality assurance and release of health records;
• Other administration tasks within HIO as directed.

About our Team

Joint Health Command (JHC) contributes to operational capability of the Australian Defence Force through delivery of reliable, resilient, affordable and best practice health services.

The Health Information Office (HIO) supports these activities by enabling data driven decision making at all levels of the organisation through report development and insight generation, utilising data from the Defence-electronic Health System and other linked sources.

The HIO is responsible for health data stewardship including applying legislative frameworks and best practice standards relating to data collection, storage, use and security; and governance of the health information domain including the systems for collecting storing, and managing data; and data quality and assurance.

HIO health records team operate in a fast-paced environment with responsibility to assess, triage and action requests for health information and records from Defence members and from third parties under legal authority.

Our Ideal Candidate

The Ideal Candidate will be highly motivated, have high levels of administration and organisational abilities as well as a keen eye for attention to detail. The candidate will be required to work collaboratively as part of a small team and independently with excellent communication skills. They should be adaptable, flexible and comfortable dealing with change within the workspace.

To succeed in this role, applicants will be required to demonstrate:

• High levels of administrative and organisational skills;
• Strong ICT literacy and previous experience dealing with a records management database and/or electronic health systems.
• Strong time management skills, sound judgment, problem solving skills and initiative;
• Well-developed oral and written communication skills with the ability to provide accurate advice to stakeholders regarding moderately complex health information related issues.
• Ability to work independently and as part of a small, high performing team;
• Ability to handle sensitive health information in accordance with government legislative requirements; and
• Demonstrated experience in handling requests made pursuant to legislative instruments such as the Freedom of Information Act, Privacy Act and Work Health and Safety Act.

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.

The key duties of the position include:

The Role

We have a unique opportunity for a Health Records Officer to join the Health Information Office (HIO). Joint Health Command is looking for a diligent individual to assist in the co-ordination of Health Information Requests. This person will have excellent communication skills and assist in the service delivery of health information to both members and third parties in accordance with relevant legislation, Defence policy and processes.

The Health Records Officer will be responsible for:

• Assisting with the group inbox including the co-ordination and prompt response to health information requests, subject matter expert advice to members, and allocation of work load within the team;
• Assisting in the development of Standard Operating Procedures (SOPs) and providing mentorship, training and advice when required to a contracted workforce in relation to health information requests;
• Ensuring relevant policies and processes are updated and followed in accordance with legislative requirements;
• Ensuring appropriate governance of health information within the HIO team, including quality assurance and release of health records;
• Other administration tasks within HIO as directed.

About our Team

Joint Health Command (JHC) contributes to operational capability of the Australian Defence Force through delivery of reliable, resilient, affordable and best practice health services.

The Health Information Office (HIO) supports these activities by enabling data driven decision making at all levels of the organisation through report development and insight generation, utilising data from the Defence-electronic Health System and other linked sources.

The HIO is responsible for health data stewardship including applying legislative frameworks and best practice standards relating to data collection, storage, use and security; and governance of the health information domain including the systems for collecting storing, and managing data; and data quality and assurance.

HIO health records team operate in a fast-paced environment with responsibility to assess, triage and action requests for health information and records from Defence members and from third parties under legal authority.

Our Ideal Candidate

The Ideal Candidate will be highly motivated, have high levels of administration and organisational abilities as well as a keen eye for attention to detail. The candidate will be required to work collaboratively as part of a small team and independently with excellent communication skills. They should be adaptable, flexible and comfortable dealing with change within the workspace.

To succeed in this role, applicants will be required to demonstrate:

• High levels of administrative and organisational skills;
• Strong ICT literacy and previous experience dealing with a records management database and/or electronic health systems.
• Strong time management skills, sound judgment, problem solving skills and initiative;
• Well-developed oral and written communication skills with the ability to provide accurate advice to stakeholders regarding moderately complex health information related issues.
• Ability to work independently and as part of a small, high performing team;
• Ability to handle sensitive health information in accordance with government legislative requirements; and
• Demonstrated experience in handling requests made pursuant to legislative instruments such as the Freedom of Information Act, Privacy Act and Work Health and Safety Act.

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.

Eligibility

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.

Getting to know the Department of Defence

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers