APS 4 - Health Clerk

Australian Department of Defence; Port Stephens; On-site; AUD 82,000 - 89,000; Full time

Job summary

The Australian Department of Defence – Joint Health Unit at Williamtown Health Centre, Williamtown, NSW, is seeking an APS 4 Health Clerk to provide essential medical administrative support within the Primary Health Care Team. You will handle reception, appointment coordination, health records, referrals, and governance-aligned processes to ensure timely access to care for ADF personnel.

You will work in a collaborative health service environment, supporting clinical staff while managing

Qualifications

• Experience in health administration and medical terminology.
• Strong understanding of privacy obligations for sensitive information.
• Customer-focused with excellent communication and interpersonal skills.

Responsibilities

• Provide reception and appointment coordination for healthcare services.
• Manage health records, referrals, and related administrative processes.
• Support governance, quality assurance, and process improvement in health administration.

Job description

Australian Department of Defence – Williamtown NSW

1d ago , from Australian Department of Defence

• $81,868 - $89,377 + up to 15.4% Superannuation
• Williamtown - NSW

The Role

The APS 4 Health Clerk is a critical member of the Joint Health Unit's Primary Health Care Team, providing essential administrative support that enables the effective delivery of healthcare services to ADF personnel at RAAF Base Williamtown. The role performs a broad range of medical administration functions, including reception services, appointment coordination, health records management, referral administration, correspondence management, and reporting.

Acting as a key interface between patients, healthcare providers, and external stakeholders, the APS 4 Health Clerk supports timely access to care, continuity of service delivery, and positive patient outcomes.

In addition to core administrative responsibilities, the role provides day-to-day coordination of medical administration activities through workload management, task prioritisation, quality assurance, and process improvement, while supporting compliance with governance and record management requirements.

The APS 4 Health Clerk is a critical enabling capability that supports business continuity, operational efficiency, and effective healthcare delivery. The role provides essential administrative support that enables clinical staff to focus on patient care, enhances service delivery capacity, and contributes to effective governance, workforce sustainability, and day-to-day operations across the Joint Health Unit.

About our Team

Joint Health Command (JHC) is responsible for the delivery of healthcare services to over 70,000 Australian Defence Force (ADF) personnel. Through the delivery of reliable, resilient and best practice health services, JHC enables a healthy, ready, and supported Force from enlistment through to transition from service.

Health care services are delivered through eight Joint Health regions across Australia. The APS4 Health Clerk position is part of Joint Health Unit - Northern New South Wales and is based at Williamtown Health Centre, Williamtown, NSW. Each Joint Health Unit facility provides a range of services, which can include medical, nursing, dental, physiotherapy, mental health, rehabilitation, and in-patient care.

The JHC workforce is an integrated, multi-disciplinary team of Defence members, civilians, contractors and professional health providers. We work together to manage around one million patient health service interactions with Defence members each year.

The Health Clerk Team is the administrative hub of the health centre and serves as the primary point of contact for patients accessing healthcare services. The team is responsible for managing patient reception and triage, appointment coordination, referrals, specialist bookings, health records administration, and a broad range of medical administrative processes essential to healthcare delivery.

Our Ideal Candidate

Working as part of a multidisciplinary healthcare team, the successful candidate will possess experience in health administration and a sound understanding of medical terminology, health administration processes, and patient confidentiality requirements. They will demonstrate a strong understanding of privacy obligations and the ability to manage sensitive personal and medical information with professionalism and discretion.

The candidate will be highly customer-focused, with well-developed interpersonal skills and the ability to engage effectively with patients, healthcare providers, and a range of internal and external stakeholders. Strong written and verbal communication skills are essential, along with the ability to build productive working relationships and contribute positively to a collaborative team environment.

The role requires the ability to lead and support a diverse team, including allocating work, providing coaching and guidance, and contributing to the development of less experienced staff. The successful candidate will demonstrate sound judgement, adaptability, and the ability to effectively manage competing priorities in a dynamic operational environment.

They will be committed to delivering high-quality administrative support, maintaining compliance with relevant Defence policies, procedures, and legislative requirements, and pursuing ongoing professional development to support continuous improvement and service excellence.